About

I am a goal-driven and results-oriented recruitment associate with a broad background in human resource management, recruitment, Talent Acquisition, headhunt, organizational development, and cross-functional team management. Experienced Customer support specialist with a demonstrated history of wor...

Skills

  • Management
  • Microsoft Office
  • Typing Skills
  • Customer service
  • English
  • Office management
  • HR
  • Recruiting
  • English and Kiswahili

Experience

Ng'ang'a Fiona

Work experience
  • Posting job advertisements on the company’s website concerning the vacant positions in our client’s organisation.
  • Structuring questionnaires based on the client’s job description in order to get sieved responses.
  • Receiving job applications from interested applicants.
  • Went through CVs of the applicants who applied for the vacancies posted on My Jobs In Kenya website.
  • Shortlisted applicants who had appropriate qualifications for different jobs.
  • Conducted interviews with the shortlisted individuals.
  • Forwarded the shortlist to the client so that they could hold their own interviews.
  • Received phone calls and answered questions regarding how to apply for jobs through our website.
  • Pitched our packages to new clients to increase sales for the orgamisation.
  • Closed leads and registred new clients to our website to use our recruitment services.
  • Trained new clients on how to do their own shortlisting by using the company’s Applicant Tracking System.

Ng'ang'a Fiona

Work experience
  • January, 2022 - February, 2022
  • Fulltime
  • Filing Account openings of new members of the Sacco.
  • Adjusting accounts of the members that’s is changing and capturing members phone numbers and also capturing information that the members wanted to change.
  • Activating dormant accounts by filling activation forms.
  • Filling members passbooks with information about their savings account and the members shares.
  • Calculating the amount of money members can get through loans.
  • Giving members the feedback on how much money is left to finish paying their loans.
  • Reducing the amount of money members contribute towards their shares (member’s deposit).
  • Assisting members in applying for their ATM card.
  • KEY ACHIEVEMENTS
  • Reduced the customers waiting time at the customer service department.
  • Able to work with the company’s Vanguard system.
  • Developed interpersonal skills through the interaction of members and customers.
  • Gained confidence to interact with colleagues and customers.
  • Ability to keep calm under pressure.
  • Ability to make good judgement and decision making.
  • Ability to work as a team (team player).
  • Gained good numeracy skills.
  • Developed strong IT skills.
  • Developed excellent communication skills.
  • CREDIT D/LOAN DEPARTMENT
  • RESPONSIBILITIES:
  • Calculated loans of the members of the saccos.
  • Cleared the loans tat were paid off by the members.
  • Withdrew shares of the members of the sacco.

Ng'ang'a Fiona

Education
  • Human Resource Management

Related persons

Doreen Marete
JANET KAMBUASales Executive at Isuzu East Africa (Isuzu EA)
Meshack K