About

Results-driven Customer Experience (CX) Operations Manager with a demonstrated track record of leading high-performing customer experience teams within the PayGo industries. Bringing over 6 years of experience, including 3 years in customer experience management, telesales, and process optimization. Skilled at driving a seamless customer journey, streamlining call center operations, and integrating customer insights to fuel sustainable business growth. Adept at leveraging data-driven insights and modern tools to optimize workflows and enhance service delivery. Proven ability to collaborate with cross-functional teams to align customer experience with organizational objectives, improve resource allocation, and drive impactful process innovation. Passionate about shaping loyalty and satisfaction while boosting retention and sales in a fast-paced, high-pressure environment.

Skills

  • sales and marketing
    10
  • Customer Service and Support
    10
  • Customer Relationship Management (CRM)
    10
  • English and Kiswahili
    10

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Experience