Nancy Wangechi

Followers 1
Connections 4

Credit Controller at Multichoice Kenya Limited

since November, 2021

wa***i3@gmail.com

Profile

About

A confident, self-motivated and a result-driven professional with aspiring progressive career. Well organized and proactive in taking action on assigned tasks. Highly focused with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with colleagues. Dedicated to meet company objectives and maintain required standards within the organization. Good problem solving abilities along with a commitment to personal development. I enjoy working as part of a team but I am also equally happy working alone using my initiative to prioritizing tasks appropriately. Keen to find employment where my current skills and experience can be further developed.

Skills

Accounting
Data Science
Finance
Management
Project Management
Quantitative and Qualitative data analysis
8
Data Management
9
Data Analysis
8
Validation officer
10
Quality control and quality assurance
10
Finance and Accounting Skills
7
Content creation
8
Credit and debt collection skills.
9
Credit management
9
Competent research skills. Data collection
10
sales and marketing
7
Conducting market research & competitor analysis
10
Market and Social Research Project management
10
Excellent Microsoft Office skills
10
Experience in data analysis with SPSS & Excel
9
Woodworking
6
interior decorator
6
Good Customer Service Skills
10
English
10
Kiswahili
10
kikuyu Kikamba Embu Meru
9

Experience

Nancy Wangechi

Work experience

Credit Controller at Multichoice Kenya Limited

November, 2021 -
Fulltime

Actively contribute in the following;
 Responding and resolving customer queries and issues.
 Ensuring that all payments made on alternative payments platforms are processed and reconnection is done
 Performing various debtors’ reconciliations to ensure balance outstanding is well supported, and acknowledged by customers through sign off. Issue monthly statements to customers.
 Ensuring timely payment of debts and chasing up overdue payments via emails, telephone and visits and ensuring set monthly collection targets are achieved. Also ensuring that dunning actions (disconnections, reconnections and cessations actions are adhered for all assigned list of customers)
 Undertake timely resolution of disputes raised by customers, ensure that all disputed amounts are fully supported and where credit notes are to be issued ensure they are timely processed through the system.
 Participate in effective vetting of customers applications to minimize credit risks; ensuring compliance to various vetting requirements and advising, key account managers and customers where requirements have not been met.
 Following up customers for timely submission of payment /VAT allocation schedules for receipting of payments
 Negotiating with customers’ debt settlement plan and payment proposals, evaluate and track their commitments to settle debts.
 Preparation of various customers monthly debtors’ reports, debtors managements report
 Checking and posting of receipts to accounting systems.
 Solving issues regarding incorrect payments, transfers & refunds.
 Processing irreconcilable debts, as in the case of bankruptcy, to be written off and archived and/or hand over to private debt collectors (PDC’s). Recommend and track debt recovery through legal process.
 Participate in Dstv Business onboarding process conducting thorough KYC checks on all new customers, including reviewing identification documents and performing due diligence checks.
 Maintaining of DSTv Business accounts

Nancy Wangechi

Work experience

Social Media Manager & Sales Assistant at Beautiful Homes By Diana

June, 2021 -
Parttime

Actively contribute in the following;
1. Sales & marketing
2. Social media management
3. Woodworking & decor
Responsibilities:
 Design and deliver creative and engaging social media strategies
 Responding and resolving customer queries and issues.
 Manage the day-to-day handling of all social media channels such as Facebook, Instagram, TikTok and YouTube, adapting content to suit different channels and audiences
 Undertake audience research
 Manage and facilitate social media communities by responding to social media posts and developing discussions
 Monitor, track, analyze and report on performance on social media platforms using tools such as Google Analytics and Facebook Insights
 Identify consumer trends to help with planning social media campaigns
 Optimize content to further encourage community interaction and engagement
 Research and evaluate the latest tools and techniques in order to find new and better ways of measuring social media activity
 Analyze competitor activity
 Recommend improvements to increase performance
 Set targets to increase brand awareness and increase customer engagement and loyalty
 Manage, motivate and coach junior staff such as social media executives or assistants
 Manage and track budgets for social media activities
 Educate other staff on the use of social media and promote its use within the company (in-house roles)
 Participating in woodworking and décor projects.

Nancy Wangechi

Work experience

Quality Control Officer at Ipsos

March, 2019 - November, 2021
Fulltime

Actively contribute in the following;
 Brand health research.
 Mystery shopping studies.
 Public opinion polls and surveys.
 Product testing studies.
 Report charting.
 Desktop Research & Insights.
Responsibilities:
 Ensuring accuracy of data relative to the objective of the research.
 Exercise quality check techniques on both pilot and actual data.
 Writing precise as well as thorough validation documents, reports, validation plans and master document lists.
 Troubleshooting and proactively anticipating challenges.
 Support with training for validation process and orientation.
 Providing market insights to clients on market trends and facts during data collection.
 Preparing reports and presentations.
 Collecting various forms of data pertaining to the research project(s).
 Keeping record of information obtained during data collection.
 Preparing various reports containing descriptive, analytical, and evaluative content.
 Interviewing & data collection
 Desktop research & insights.