Key performance areas:

Retain all tracking programs through constant evolution and positive disruption of our deliverables in line with clients changing needs, always outpacing our competitors.
To grow our existing client relationships by integrating strategic and tactical data outputs and provide a holistic view to elevate our insights.
Use your current connections with potential clients to... fully understand their current and upcoming needs. 
To successfully drive business development through reactive and proactive professional opportunity identification, generation & management.
 Working closely with the SL teams to support and input into our commercial plan, aligning with the business development drive. 
Contribute to proposal development by developing proposal approaches, writing sections, reviewing the contributions of others, and ensuring proposal quality and compliance with Ipsos and funder requirements. 
Propose a long-term vision of the tracking business to achieve sales and profitability goals.
Activate Service Line offers, marketing materials and training modules.
Contribute to sector growth, elevation of our advisory services and overall business growth.
Promote and strengthen the Ipsos brand in the market in various forums with thought leadership and industry expertise.
Support the SL teams in knowing and understanding client culture, strategy, business issues and language.
Build relationship and trust with business decision makers at the clients (C-Suites, business teams, ...), to establish trusted advisor status.
Build relationships with key client stakeholders beyond Insight Department, including C-suite; tap into additional sources of budget.
Ensure ongoing projects give satisfaction to clients.
Build on previous work to give additional value (“connect the dots”).
Give added value to client with new ideas, thought leadership, and innovative ways of doing market research and growth strategy.

Key responsibilities:

Accountability for achieving and growing the revenue target for each Service Line.
Accountability for achieving Service Line absolute gross margin and operating profit target.
Accountability for building and managing account plans in conjunction with the Client Officers and Service Lines.
Internal and external stakeholder management. 
Leadership skills and team spirit in line with the Ipsos values and leadership behaviours.
Client obsession and passion for growth.
Impactful communication and presentation delivery using the Ipsos storytelling approach. more

Key Responsibilities:

Client relationship and stakeholder engagement with overall responsibility for customer understanding
Ensure IUU maintains, builds, and develops core accounts
Acts as the executive sponsor to core accounts with strategic input and involvement
P&L ownership and overall financial management of service line
Budgeting and contract negotiations
Achieve profitable revenue... target for the Service Line to ensure year on year growth in operating profit
Achieving absolute gross margin target for the Service Line
Define suitable metrics and targets and lead the team to meet them
Articulate a vision for the IUU business direction and goals, one which is understood at every level
Create a high-performance culture and ensure talent is engaged, developed and retained
Ensure that Ipsos Values are incorporated into everything we do
Develop an entrepreneurial and ideas-focused environment
Establish rapport and credibility with direct reports
Ensure that talented people are engaged, developed and retained
Create opportunities, lead and deliver activities that make Ipsos known, e.g., press releases, publications, client events, appearing at conferences, etc.
Acts as the IUU thought leader for the region
Communicate, advocate, and implement the team and company strategy, business objectives, and plans
Ensure personal (and team members') objectives actively support those of the team and company
Consider the ‘bigger picture' and think ‘longer term’ when making decisions
Lead corporate and team initiatives to raise the profile of Ipsos

Knowledge and Skills:
Education

School: Matric
Professional / Tertiary: A degree / diploma in Marketing, Psychology, Sociology, Statistics, Economics or Business is essential (an honours degree would be an advantage)

Experience

Minimum 10-years’ experience in research of which 5 should be IUU experience
Client relationship management / stakeholder management
Business management
Talent Leadership and people

Additional requirements:

Market Research expertise; methods expertise in the Service Line 
Mastering of services inside the Service Line
Strong client industry knowledge
Familiarity with, and curiosity about, other Service Lines
Analytical skills
Issue / crisis management
Risk management
Strategic thinking
Communication
Team spirit
Client-centricity
Ability to work in an international environment
English fluency more

ABOUT THE TEAM

Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to... Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.

ABOUT US

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023! more

Key Responsibilities:

Service Line Strategy and Thought Leadership
Business Management
Contract Management
Client relationship management
Reporting
Client Service
Contribution / Collaboration
Ensures the process runs according to deadlines and budget together with the Project Manager​
Attempts initial value add / insights at each stage (development area)​
Develops basic Solutions... knowledge​
PnL
Ensures integration of information from multiple sources where applicable and available​
Conducts desk research to add value to all reports / presentations and assist the client in understanding the South African market

Education:

School: Matric
A Degree or Diploma in Marketing, Arts or Business is essential (an honors degree would be an advantage) 

Experience:

Minimum 5 years’ Market research agency experience in client facing role
Thorough knowledge of the service line’s core research
Strong innovative research and analytic skills.
Qualitative experience
Business Acumen – business leader, entrepreneurial, financial perspective
Strong sales and negotiation skills more