About

I am a dedicated professional whose seeking to contribute strong Customer Service, Administrative, and Human Resource Support skills to enhance organizational efficiency, service delivery, and stakeholder engagement while supporting sustainable growth.

Skills

  • Communication
    9
  • Teamwork
    8
  • Creativity
    8
  • Leadership
    8
  • Administration officer
    10
  • Haman Resource
    10
  • Call center and Customer Service
    10

Recommendations

joseph nkhoma

 4/12/2026
Provided a score of  
2
  for Mubiana Mubiana

Experience

Mubiana Mubiana

Work experience
  • Provide front-line support to customers, handling inquiries and resolving issues related to solar energy products and services.
  • Coordinate with sales and after sales teams to ensure smooth delivery service and excellent customer experience.
  • Support product education and training for clients, enhancing utilization and satisfaction.
  • Maintain accurate service documentation and contribute to reporting on customer trends and operational insights.

Mubiana Mubiana

Work experience
  • February, 2024 - December, 2025
  • Fulltime
  • Responded to Customer Inquiries
  • Handled questions via phone, email, chat, or in person, providing accurate and timely information.
  • Resolved Complaints and Issues
  • Investigated and resolved customer problems with empathy and efficiency, escalating when necessary.
  • Provided Product or Service Information
  • Educated customers on features, benefits, and usage of products or services.
  • Followed Up on Customer Interactions
  • Ensured issues were resolved and customers were satisfied, often through follow-up communication.
  • Met Performance Metrics
  • Achieved targets such as response time, resolution rate, customer satisfaction scores, and call quality.

Mubiana Mubiana

Work experience
  • September, 2023 - February, 2024
  • Fulltime
  • Sales and Customer Service (80-95%): Overseeing sales operations, ensuring excellent customer service, and meeting sales targets.
  • Inventory Management (60-65%): Managing stock levels, coordinating with suppliers, and ensuring the availability of products.
  • Staff Supervision and Training (75-80%): Leading and motivating the team, conducting training sessions, and evaluating staff performance.
  • Marketing and Promotions (90-100%): Developing and implementing marketing strategies to attract customers and boost sales.
  • Financial Oversight (50-65%): Monitoring expenses, managing budgets, and ensuring profitability.

Mubiana Mubiana

Work experience
  • Recruitment and Onboarding (45-50%): Assisting in posting job ads, screening resumes, scheduling interviews, and conducting onboarding sessions for new hires.
  • Employee Records Management (30-45%): Maintaining accurate and up-to-date employee files, records, and documentation.
  • Payroll and Benefits Administration (25-35%): Supporting payroll processing, managing employee benefits, and addressing related inquiries.
  • Compliance and Policy Implementation (15-20%): Ensuring adherence to labor laws, company policies, and assisting in audits or compliance checks.
  • Employee Support and Engagement (40-55%): Addressing employee concerns, organizing training sessions, and fostering a positive work environment.

Mubiana Mubiana

Education
  • January, 2018 - December, 2021
  • Policy Analysis & Development
  • Communication Skills
  • Leadership & Decision-Making
  • Budgeting & Financial Management
  • Interpersonal & Collaborative Skills

Mubiana Mubiana

Education
  • January, 2014 - November, 2016
  • Fulltime
  • Human Resources (HR)
  • Data Management
  • Political Science
  • Digital Marketing
  • Human Resources Information Systems (HRIS)
  • Human Resources Information Technology (HRIT)
  • Human Resource Development
  • Management Information Systems (MIS)
  • Data Entry

Mubiana Mubiana

Work experience
  • Supervision (95%): Oversee the performance of cashiers, provide guidance, and address any issues to maintain a smooth and efficient operation.
  • Customer Service (100%): Ensure a high level of customer satisfaction by managing complex queries, resolving complaints, and delivering exceptional service.
  • Transaction Management (90%): Ensure that all transactions, including cash, credit, and other payment methods, are processed accurately and in compliance with company procedures.
  • Training and Development (95%): Train new cashiers and provide ongoing coaching to enhance their skills, efficiency, and overall performance.
  • Financial Reporting (98%): Reconcile cash drawers, prepare daily financial reports, and ensure the accuracy and security of financial records.
  • Inventory Control (80%): Assist in inventory management, including processing returns and exchanges, to maintain optimal stock levels and organization.

joseph nkhoma

 4/12/2026
Provided a score of  
2
  for Mubiana Mubiana