About

IT Professional with vast experience. Skills include computer networking, Desktop support, End User Support, Help-desk support, Database Administration, Servers in a busy corporate environment, analytical thinking and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees and administration.

Skills

  • Management
  • Customer service
  • Microsoft Office
  • MySQL
  • System administration
  • English
    10

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Experience

Moses Omusamia

Work experience
  • Performed consulting for businesses in establishing IT compliance solutions based on company
  • policies and standards, industry best practices, industry standards, and regulatory
  • requirements.
  • Prepared audit reports detailing results of audits and provided recommendations for
  • remediation, as well as a followed-up review of corrective action plans.
  • Assessed IT control elements to mitigate IT risks regarding the confidentiality, integrity, and
  • availability of business information.
  • Performed assessments of application controls and IT general controls such as access control,
  • change management, operations, disaster recovery and job scheduling.
  • Identified and communicated audit findings to senior management and client.

Moses Omusamia

Work experience
  • January, 2016 - February, 2020
  • Fulltime
  • Developed and implemented plans, policies, and strategies on system development,
  • maintenance and administration.
  • Reviewed IT needs and coordinated the requisition of information processing hardware and
  • software.
  • Continually developed and implemented new IT systems to keep abreast with the changing
  • environment.
  • Promoted use of cost-effective Information Technology systems.
  • Developed and implemented strategies for security back-up for all IT systems.
  • Designed measures on disaster recovery management.
  • Developed guidelines on distribution, maintenance and replacement of computer hardware.
  • Promoted management and technological innovations to enhance Society’s efficiency.
  • Implemented programs for safeguarding the integrity of all systems data and ensuring the
  • availability of necessary technical support.
  • Undertook technical research and development to enable continuing innovation.
  • Implemented mechanisms to resolve user complaints and enhance their satisfaction.
  • Coordinated technical and functional improvements of the information systems in liaison with
  • users

Moses Omusamia

Work experience
  • Designed, installed and configured IT systems and upgraded servers.
  • Operated and maintained system hardware and software.
  • Ensured proper administration of network operating systems and maintained system
  • efficiency.
  • Maintained and upgraded operating and desktop application systems as per approved
  • procedures and policies.
  • Troubleshot, trained users, documented all system procedures and improved data flow and
  • reliability.
  • Ensured all end-users receive timely satisfactory support services.
  • Maintained, upgraded and administered internet services for optimal browsing.
  • Maintained, upgraded and system administration of antivirus products to secure the Society’s
  • network from virus attacks.
  • Implemented programs for safeguarding the integrity and security of ICT systems.
  • Designed and implemented efficient preventative maintenance schedules for servers and
  • personal computer equipment.
  • Ensured up-to-date inventory of Personal Computer equipment is maintained.
  • Recommended new upgrades and developments in information technology and desktop
  • support.
  • Undertook technical research and development to enable continuing innovation.
  • Prepared specifications and participated in technical evaluations for procurement of computer
  • software and hardware equipment.
  • Undertook daily backup operations, routine audits of systems, evaluated and modified system's
  • performance.

Moses Omusamia

Education
  • September, 2003 - November, 2007
  • Fulltime

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