About

Dedicated and results-driven Customer Service Representative with 1 year of experience delivering exceptional customer experiences in fast-paced environments. Skilled in debt collections, handling inquiries, resolving complaints, and building strong client relationships through active listening, empathy, and clear communication. Adept at using CRM systems, managing multiple tasks, and meeting service targets while maintaining professionalism. Committed to enhancing customer satisfaction, fostering loyalty, and contributing to team success.

Skills

  • Proficient in Microsoft Word
  • Strong office administration and clerical skills
  • Clients Relationship Management Systems (CRM)
  • Call center operations
  • Customer communications
  • Analytical and problem-solving skills
  • B2B Client Relationship Management
  • English
  • Nyanja and Bemba

Recommendations

Experience

  • Call Center Agent (Customer Service Representative (CSR)- Engie/Ignite process  at   D2C TELCARE  
  • September, 2023 -
  • Call Center Agent (Customer Service Representative (CSR)- Engie/Ignite process  at   D2C TELCARE  
  • September, 2023 -