CENTER AGENT

  • Zambia
Dedicated and results-driven Customer Service Representative with 8 months of experience delivering exceptional customer experiences in fast-paced environments. Skilled in handling inquiries, resolving complaints, and building strong client relationships through active listening, empathy, and clear communication. Adept at using CRM systems, managing multiple tasks, and meeting service targets while maintaining professionalism. Committed to enhancing customer satisfaction, fostering loyalty, and contributing to team success.
  • Proficient in Microsoft Word
  • EXCEL
  • PowerPoint
  • Strong office administration and clerical skills
  • Excellent customer service abilities
  • Call Center Agent (Customer Service Representative (CSR)- Engie/Ignite process  at   D2C TELCARE  
  • September, 2023 -