About

With over 9 years of work experience in sales and operations, I am a Team Lead Manager responsible for implementing policies, while managing a team of 15 staff and 5 branches, ensuring customer satisfaction, generating sales, overseeing supplier management and actively participate collaborating with different stakeholders in the business to drive performance. Specialties: Business management, CRM, Customer relations, Customer service, Microsoft excel, Microsoft office, Presentation skills, Sales, Sales training, Training, Team management, Project Management, Problem-solving skills, Skills development, Presenting, Negotiating, and Objection handling.

Skills

  • Projects Administration
  • Negotiation skills
  • problem solving and leadership
  • P&L Management
  • Excellent Microsoft Office skills
  • Effective presentation and public speaking
  • customer relations management
  • Customer service skills
  • English and Kiswahili
    10

Experience

Margaret Mualuko

Work experience
  • Team Lead Manager- Sales and Operations at   Regus
  • Prospecting and closing new deals.
  • Leading teams' operations by delegating with accountability and driving improved performance within an engaging and positive culture.
  • Overseeing the end-to-end operations of multiple centers spanning across different countries by ensuring that all locations are operating smoothly and are in compliance with company standards.
  • Creating a strong ethos of customer service within the team.
  • Recruiting and training new hires. Ensuring they are well versed with all systems and tools in place.
  • Drive customer retention by ensuring the team is customer focused and maintaining the highest levels of center standards and regular customer engagements.
  • Ensuring teams are meeting set KPI’s by engaging them though regular one on ones and virtual team meetings.
  • Serve as the primary backup for the City Manager including (as needed) conducting customer needs analysis meetings and managing the team reviews, center revenue analysis and supplier approvals.
  • Support new company initiatives, including the implementation of new tools and systems to improve efficiency.

Margaret Mualuko

Work experience
  • Community Operations Manager at   Regus
  • Resolve or escalate customer queries timely.
  • Implementing specified business standards
  • Touring and showcasing the center to potential new customers.
  • Identifying revenue opportunities by up grading existing businesses and cross selling more products.
  • Managing center costs by ensuring competitive quotations are sourced and utilizing
  • available resources tactfully.
  • Retention of existing business by delivering excellent customer experience

Margaret Mualuko

Work experience
  • Operations Associate at   Regus
  • Center preparations and center standards.
  • Running the reception area.
  • Handling walk-in inquiries and conducting sales tours.
  • Dealing with suppliers and supplier queries.
  • Raising client invoices and one-time billing on Titan.
  • Setting up client payment methods
  • Managing the client's database.
  • Debt collections and allocation to clients account

Margaret Mualuko

Work experience
  • Project coordination
  • Event management
  • Book keeping
  • Travel booking
  • Correspondence
  • Petty cash management

Margaret Mualuko

Education
  • August, 2010 - February, 2014
  • Fulltime

Related persons

Doreen KavaiManagement, Microsoft Office , Customer service