About

Experienced professional adept at consulting on integration solutions, designing reports, and providing customer support. Highly detail-oriented, deadline-driven, and committed to managing client relationships. Skilled in data migration, expert in technologies like Excel, SQL, and proficient in problem-solving.

Skills

  • LMS Administrator
    10
  • Microsoft Office (Word/Excel)
    8
  • ServiceNow
    4
  • SharePoint
    5
  • Data reporting
    5
  • PowerPoint
    6

Experience

manikanta sura

Work experience
  • L&D Senior Analyst at   CBRE
  • Actively serving as a third-tier support for Cornerstone LMS and HR systems within AXA in the capacity of an Application Support Analyst, addressing and resolving issues encountered by administrators.
  • Creating performance and goal set-up for the organization to have a mid and year-end performance review done.
  • Working on catalog clean-up projects to remove all the unwanted data in the system and keep it up to date.
  • Creation of training and working on targeted deadlines for delivering modules to the business.
  • Working on SOPs and admin guides related to the new functionalities and help the admins with understanding of the system.

manikanta sura

Work experience
  • Actively serving as a third-tier support for Cornerstone LMS and HR systems within AXA in the capacity of an Application Support Analyst, addressing and resolving issues encountered by administrators.
  • Generate, revise, and ensure the upkeep of employee data within HR systems, verifying the accuracy of user information reflected in LMS systems. This contributes significantly to maintaining data accuracy across all systems at a 100% level.
  • Successfully contributed to a migration project involving the accurate synchronization of LinkedIn Learning course completions with the Learning Management System (LMS), ensuring precise and error-free data transfer.
  • Collaborated with technical teams to configure interfaces, with continuous oversight from a vigilant business analyst to confirm requirement compliance. Conducted comprehensive testing and validation processes, ultimately contributing to the development of a flawless interface system, free from errors.

manikanta sura

Work experience
  • Actively being a 3rd Line of support for Cornerstone LMS and HR systems at an International Firm with a Strong commitment and background in a problem-solving, customer support environment.
  • Taking proactive measures by conducting Knowledge Transfer (KT) sessions or training sessions for LMS users and HRIS users to provide education on best practices and system functionalities.
  • Created Materials and KBs for the end users and admins for a better understanding of the system and to self-evaluate if it’s an issue or an expected behavior before it is raised to technical teams and translate complex technical documentation into customer-friendly materials.
  • Maintaining the GxP compliance for the clients.
  • In my role as a Change Advisory Member, I effectively transformed business needs into technical specifications, consistently delivering required deliverables on time, which in turn, upheld a high Customer Relationship Management (CRM) score of 10 on 10. Additionally, I achieved the utmost customer satisfaction and maintained strong client relationships.
  • Within the context of release management, I thoroughly test the latest functionalities, assess their potential benefits for the organization, and present my findings to the business stakeholders.

Related persons

Dr. Swetha SEducation, Engineering, Human Resources