About

Driven and diligent professional with over three years experience of practicing solid communication and interpersonal skills. Have been selected for special projects based on a proven ability to build connections with people, manage shifting priorities, and guide timelines. Thrives in fast-paced working environments, delivering objectives within tight time constraints. Currently looking for new opportunities that I can develop my consulting, sales and executive communication skills even further 🌞 My preferable industry is within the medical field and life sciences sector 🩺⚕️ After having a chat with a LinkedIn Success Optimizer Coach, she agreed that I should write down that part as well!

Recommendations

Ahmed Fayyad

9/7/2025
Provided a score of  
10
  for Michalis Lazaridis

Experience

Michalis Lazaridis

Education
  • MSc in Management and Marketing  at   TU Dublin

Michalis Lazaridis

Work experience
  • Efficiently reviewed, classified, and removed content in accordance with strict client guidelines, utilizing specialized tools and channels.
  • Proactively monitored and adapted to evolving client policies and guidelines, ensuring consistent and accurate enforcement.
  • Thoroughly investigated and resolved complex content issues, effectively communicating findings and recommendations to the Trust and Safety team.
  • Championed the interests of the user community by advocating for fair and transparent content moderation practices, while contributing to initiatives that enhanced the quality and efficiency of moderation processes and workflows.
  • Actively participated in training programs and workgroup discussions to develop expertise in content moderation, while engaging in constructive dialogue on socially sensitive topics, fostering a safe and inclusive online environment.

Michalis Lazaridis

Work experience
  • Delivered effective training on warranty renewals and customer success with outbound support by using custom-made workflow plans suggesting usage of cross-departmental tools, leading to process improvements and recognition.
  • Sold the company’s services via telephone /electronic means to existing customers in assigned territories, and accounts during return visits and created a pipeline management system in Microsoft Dynamics CRM to generate prospective customers through cold calling. Followed up with our GKAS Teams (Global Key Account Sales) to handover the outbound sales activities.
  • Maintained relationships with channel partners by handling the GKAS ticket platform. Helped to issue Credit Notes, created email templates, handled No-Fault-Found disputes, Spare Part Cases, issued materials for dealers, rejected quotations, and called dealers to inform them about special issues. (Enterprise Support)
  • Kept up-to-date knowledge of the industry and the company's competitive posture by receiving new training from our different departments to gain thorough knowledge of company products, systems, and services.
  • Achieved by double the Monthly Targets and KPIs with highest satisfaction rates, calling minutes, email quantity, solved cases by creating and using a yes/no-oriented script format in EMEA languages that contained key information to each identified customer issue with a proposed solution by following the business policies and GDPR.
  • Added new email templates in Zendesk, and handled Jira platforms for Supply Chain and Logistic Issues, like Overdue Payments, Return to Sender, Package Frauds. Created a follow up remark pipeline system in Microsoft Dynamics CRM.
  • Issued coupons, applied grayscale policies for quotation disputes, and handled customer complaints
  • Organized Bonding Meetings and arranged company dinners using communication channels like WeChat.

Michalis Lazaridis

Work experience
  • Collected opinion-based data on a variety of subjects (Banking, Zero Energy Emissions) from outbound calling by reading a script verbatim, while questioning respondents and documenting their answers to open-ended or multiple choice questions.
  • Reached double the hourly Client's target for Greek and Cyprus Micro, Small, Medium Large Enterprises and B2C Markets.
  • Handled Quality Control and Data validation plus-one tasks, the TL offered as a result of good performance.

Michalis Lazaridis

Work experience
  • Created a custom invoice organization system, to help the logistics department organize the shipments more efficiently, as invoicing was not digital yet. Put a colorful smiley face on every invoice to make colleagues happier.
  • Dealt with customers' orders in a warehouse environment, printed and prepared design documents for materials like plexiglass, stickers, canvas, PVC, and fabric. Deep understanding of how big labels are made. Possess the know-how on how to order the materials from China.
  • Designed logos and mock-ups and handled creative direction for clients in the retail, tourism, luxury, and press industries.
  • Arranged shipping costs. Organized a list of all the shipping companies and the different locations they can deliver to over Greece, especially for the islands, and took into consideration the policies for the weight. Advised clients according to order, which is the best shipping companies to use.
  • Arranged quotes of products for clients and negotiated pricing for big projects, ordered missing materials, prioritized orders for the warehouse depending on the importance of the project, the client, and the deadlines, and managed a priority for dealers.

Michalis Lazaridis

Work experience
  • Closed new deals at a high rate with Retailers, Restaurant Owners and different Small/Medium Size Businesses by using custom-made documents that compared and weekly monitored the company’s industry competitors, new products, and market conditions.
  • Managed multiple accounts simultaneously by creating a workflow plan for visits based on the land uses of the area. Used HubSpot through phone to track the sales stage and business card of customers, while traveling throughout the territory and visiting customers on a recurring basis.
  • Maintained records of all sales leads and/or customer accounts by digitizing in Google Sheets, and automating the call-back system for customers' follow-up from paper to a digital daily report.
  • Cultivated new leads within the sales territory and built relationships with existing customers by educating them on how energy and gas services can benefit them financially and professionally. Received positive feedback and satisfaction through HR and the General Managers.
  • Represented the brand during all customer and prospect interactions and keeping a professional attitude, especially in marginalized ghetto areas. Became more resilient in being rejected and in long working hours.

Michalis Lazaridis

Work experience
  • Created a custom database in Google Sheets using plug-ins in Notion, of 65 potential investors at a big client event on June, with a small deadline.
  • Created a report of potential connections and references the startup(s) can make with the attendees during the event, based on their interests in collaboration with the Chief of Staff and Creative Director.
  • Developed CEO’s user profile, by creating a memo and digital database in Notion of her interactions in Social Media from the eyes of a GenZ user.
  • Identified CEO’s trends and reputation by analyzing her personal posts, likes, reposts, groups, through Meta, Instagram, X and more.
  • Negotiated the value of project by using Google Sheets Time Tracker Feature and Loom for Screen Recording

Related persons

Ahmed Fayyad

9/7/2025
Provided a score of  
10
  for Michalis Lazaridis