Lucyann Oyombe

Pro

Connections 8

oy***ls@gmail.com

About

I am a dedicated, passionate and methodical individual. A social development enthusiast who is proficient and vastly experienced in Health Insurance. A Professional with overs 8 years’ experience in Medical as Senior Underwriter, Team Leader and Assistant Underwriter. I have mastered the ins and ...

Skills

Team leadership/Facilitation/Conflict resolution
9
Client Relationship Management
9
Good Customer Service Skills
9
Budgeting and Cost Management
8
English and Kiswahili
9

Experience

Lucyann Oyombe

Work experience

Relationship Manager at Life care International Insurance Brokers

May, 2022 - November, 2023
Fulltime

 Implement customer centric sales strategies to meet the required retention rate .
 Maximize growth opportunities by providing existing customer portfolio with the full range of Lifecare solutions.
 Build, maintain and nurture strong relationships with customers through effective implementation of the approved customer journey.
 Ensure knowledge of product and service is constantly updated and develop and maintain positive relations with all providers.
 Review, analyze and understand clients/prospects business to determine needs, and potential business opportunities in line with the approved sales management process.
 Ensure that the response to customer complaints of a critical nature are within the defined
limits and are addressed as a matter of urgency.

Lucyann Oyombe

Work experience

Senior Health Underwriter at GA Insurance

October, 2020 - May, 2022
Fulltime

 Responsible for giving strategic direction to Underwriting section in relation to risk analysis, risk acceptance, correct business pricing, membership onboarding as well as client service section.
 Responsible for retention of quality business portfolio to achieve targeted Loss Ratio.
 Regular review of underwriting guidelines to ensure the company is not exposed to undue risks.
 Responsible for Business Performance monthly and generation of client reports.
 Ensure that members of new policies are promptly trained on cover scope, exclusions and service access.
 Responsible for New Business and Renewals set up in the system and other business duties whenever assigned.

Lucyann Oyombe

Work experience

Health Underwriter-(Team Leader) at MUA Insurance

November, 2017 - September, 2020
Fulltime

 Prompt collection of outstanding premiums for policies.
 Allocation of businesses to the underwriting team leaders and follow up on all clients to ascertain the achievement of agreed terms of service.
 Carry out periodic meetings with team to ensure adherence of proper business processes and that issues that may have aroused within the team are properly addressed.
 Ensure that renewal notices relating to allocated policies are dispatched to clients, Brokers and Agents at least two months to the policy renewal date.
 Liaise with the Care management team to ensure that medical service providers are promptly advised on all clients and that clients’ issues/complaints are properly addressed or even escalated for further attention where need be.
 Ensure that members of new policies are promptly trained on cover scope, exclusions and service access and other business duties whenever assigned.