Linda Ambassa

Followers 1
Connections 15
Reputation 8.0

IT Assistant at MwalimuPLUS Limited / Ajira Connect

since March, 2022

ng***yn@gmail.com

Skills

Communication
8
Teamwork
10
Problem-Solving
8
Creativity
8
Microsoft Office
10
Typing Skills
10
Microsoft Word
10
Customer service
10
IT support skills like troubleshooting and repair
7
• Networking and Security • General IT support a
6

Recommendations

Godfrey Gudah

10/29/2025

"She is the best, both proffessional and team player. I endorse her"

Pharis Cyber

10/24/2025

Provided a score of

for Linda Ambassa

4 recommendations in total

See all recommendations

Experience

Linda Ambassa

Work experience

IT Assistant at MwalimuPLUS Limited / Ajira Connect

March, 2022 -
Fulltime

A.Hardware
Oversee and prioritize maintenance of Computer Network devices and infrastructure, diagnose and repair equipment and network problems; work with outside vendors for
major repair.
Responsible for maintenance, configuration and reliable operation of employee’s computer systems
Install, manage and maintain printers, servers and phone systems.
Monitor and manage all organization’s existing systems (computers, phones, network cables and CCTV)
B.Software
Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and fail over procedures.
Evaluate the effectiveness of existing security measures, such as firewalls, password policies and intrusion detection systems.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Install, maintain, administer, monitor, upgrade, diagnose, and troubleshoot
Linux/Windows 2008/2012 servers. Ensure functionality and documentation of network
configurations.
Deploy Operating System patches and upgrades on a regular basis, and upgrade administrative tools and utilities within the systems and configure / add new services as
necessary to ensure effective service to end users.
Develop technical solutions and new security tools to help mitigate security
vulnerabilities and automate repeatable tasks in the organisation.
Seek feasible connectivity solutions to provide easier/faster access to network resources for remote/traveling staff members (VPN)
Perform regular security monitoring to identify any possible intrusions to avert system compromise by ensuring that all systems within the commission are Secure.
Providing day to day technical support to end users to ensure efficiency and
effectiveness of service delivery to the Commission

Linda Ambassa

Work experience

CUSTOMER SUPPORT INTERN at Ajiraconnect Ltd

November, 2020 - March, 2021
Fulltime

 Ensuring that every vehicle fitted with Ajira digital speed governor is transmitting as expected.
 Linking vehicle owners with agents and technicians for fitting or checking speed governors.
 Responding promptly to Ajira tracking customer inquiries.
 Acknowledging and resolving complaints raised by Ajira tracking customers.
 Following up with vehicle owners on vehicles not transmitting data as expected.
 Assisting in compiling NTSA reports for vehicles not transmitting data as expected.
 Keeping records of customer interactions, comments and complaints.
 Ensure customer satisfaction and provide professional customer support to all Ajira tracking customers.
 Communicating and collaborating with team members as required in resolving non-transmission issues.