Labejja K Santos

Followers 1
Connections 3

sl***ak@gmail.com

About

I am a self-motivated, hardworking, reliable person with good communication skills and a high sense of adapting to the responsibilities assigned to me in a short period of time. Since I am willing to learn new responsibilities, I am certain that this will help me catch up very fast with the rest of the team

Skills

English
9
Luo (Acholi)
10
Luganda
9
Kiswahili
6

Experience

Labejja K Santos

Work experience

Partnerships and sales Officer at Kickstart International

October, 2022 - January, 2024
Fulltime

Ensuring that all donor-funded project activities and targets for the assigned region are
achieved and exceeded
▪ Manage donor-funded relationships by ensuring that dealers have adequate stock of
pumps, accessories, spares, demonstration kits, and marketing collaterals and are
appropriately branded.
▪ With the assistance of the Uganda Country Manager and ensure that all field marketing
activities and especially word-of-mouth-related activities are undertaken.
▪ Develop a thorough understanding of the partner categories and markets under his/her
region to understand Kick Start’s commercial and donor opportunities
▪ Identify potential partners for the Uganda program for both fundraising and sales
opportunities
▪ Work and plan to deliver sales objectives/targets for both individual and the team
▪ Prepare sales propositions, generate business cases and sales planning
▪ Develop strong relationships with prospective new partners and explore initiatives that offer
the Moneymaker brand across key irrigation pump markets in Uganda
▪ Engage with key partners to establish new partners across the region and explore new
initiatives that will drive sales growth through local partnerships that have not previously
been capitalized by Kickstart.

Labejja K Santos

Work experience

Area Business Manager at Sun King (Formerly Greenlight Planet)

September, 2021 - January, 2022
Fulltime

Hire and retain Energy Officers (Sales Agents) of up to a minimum of 40 Agents in the area of operation
Training and capacity building of Energy Officers
Daily Field visits and providing role clarity to Energy officers
Work with Energy officers through conducting joint field activities like marketing and sales, Customer service,
and collections
Exceed sales and collections targets including customers service
Drive robust field sales processes through customers acquisition, area profiling, Regular and timely collections
follow-ups, resolving customer issues,
Control marketing and other support equipment necessary to all Energy officers while ensuring that the company
makes maximum returns on investments
Conducting review meetings with Energy Officers through table meetings while working hand in hand with
Regional Sales Manager
Promote the growth of retail network presence in the area market by ensuring all retail processes are
adhered to as per the institution’s policies and procedures

Labejja K Santos

Work experience

Customer Loyalty Executive - Northern Region at Sun King (Formerly Greenlight Planet)

May, 2018 - December, 2020
Fulltime

Analyze regional portfolio and repayment trends provided and lay down periodic strategies
to drive better collection rates from delinquent solar product customers
Conducting Field market research for new products and services development for GLP
Supervising and overseeing the day-to-day operations in the sales department
Recommend and participate in approving partners suitable in collections and debt
management
Ensuring 100% accuracy in customers’ information system at all times
Ensure that all customer’s queries and issues are resolved timely
Mystery market visits to confirm the quality of sales and obtain different insights from
different areas to enhance strategic direction to mitigate challenges of disabled lamps
and repayments.
Connect and coordinate with partner institutions as a way of widening GLP’s market opportunities
Provide a weekly update to Sales and Risk Leadership teams on field interventions performed
Work with Area Business Managers and Energy Officers to repossess products from
delinquent customers on cases where direct intervention is required.
Report any cases of product tampering observed in the field through the process and
mechanism established by the Risk team.
Facilitate actions to be taken against those perpetrating fraudulent practices in the field
Provide training to Agents (Energy Officers) on dealing with repossessions and
difficult customer collection issues.
Drive operating rhythm to follow up with Agents (Field Officers) to ensure they are
completing their collection calls and repossession tasks on time.
Initiate strategic partnerships with local partners and authorities to improve cash collection
centers
Fraud detection and follow-up of the culprits for a possible solution
Perform any other duties assigned by the line supervisor

Labejja K Santos

Work experience

Relationship Officer at Bank of Africa Uganda Limited

January, 2014 - April, 2016
Fulltime

Mobilizing and sensitizing BOA services clients in order to increase clientele
To train clients about BOA products in line with the lending policies and procedures
Inspect, appraise and assess the credit risk of clients in line with the policies of BOA
Receive, record, and submit clients’ security documents
Enroll clients for Financial card creation and generate C.R.B report
Monitor client’s portfolio in line with BOA policies
File and keep clients’ records
Mobilization and opening of groups’ VSLA accounts
Mentor and train new staff
Loan recoveries from overdue and written-off clients

Labejja K Santos

Work experience

Accounts Relationship Officer at FINCA Uganda Limited

April, 2011 - January, 2014
Fulltime

Mobilizing and sensitizing clients in order to increase clientele
To train clients about FINCA (U) products in line with the lending policies and procedures
Inspect, appraise and assess the credit risk of clients in line with the policies of FINCA
Receive, record and submit clients’ security documents
Enroll clients for Financial card creation and generate C.R.B report
Monitor client’s portfolio in line with FINCA (U) credit manual
Prepare weekly and monthly progress reports File and keep clients’ records
Mentor and train ARO Trainees
Loan recoveries from overdue and written-off clients

Labejja K Santos

Work experience

Operations Supervisor/Loans Officer at AGARU SACCO LTD

January, 2009 - March, 2011
Fulltime

Supervising all the SACCO daily activities including the Human Resource
Loans; Appraisal, field visit, savings education, and recoveries
Posting Daily back office vouchers and editing the postings of the tellers
Prepare and process payment and support human resource handling
Mobilization of VSLA and other new members from every part of the two districts (Pader and Agago)
Loan recoveries from overdue and written-off clients