About

I am an experienced IT Specialist with vast experience handling cross-functional IT projects, methodologies, and business continuity. I have gained transferable skills in providing leadership and guidance on IT-related matters, systems administration, enforcing ICT guidelines, policies, and coordinating IT projects. Some of my career highlights include communicating with counterparts within and outside organizations to maximize collaboration, planning, design, implementation, monitoring, and documentation of major ICT projects of significant importance. Drafting ICT policies and leading a successful Team towards the implementation of a collaborative platforms

Skills

  • English and Kiswahili
    7

Recommendations

JIMMY KITIRO

 5/31/2024
9

"I am writing to wholeheartedly recommend Mr. Laban Mwangi as a reliable IT expert at your esteemed organization. Laban is an experienced, innovative, and dynamic IT Specialist with a proven track record of success in handling complex IT projects. His expertise extends across various methodologies and encompasses business continuity planning. Laban possesses strong leadership qualities, evident in his ability to provide guidance on IT matters, manage systems administration, and enforce ICT policies and guidelines. Throughout his career, Laban has consistently impressed with his ability to: Foster collaboration by effectively communicating with internal and external counterparts. Manage the entire project lifecycle, from planning and design to implementation, monitoring, and documentation. Provide exceptional technical support to end-users, including remote assistance. Contributed significantly to critical projects, as demonstrated by his work on the Aga Khan's E-learning platform. Draft effective ICT policies and lead teams towards successful implementation, as seen in his work on the collaborative platform for all AKU entities. Laban's dedication to his field and his commitment to excellence make him an invaluable asset to any team. I am confident that he will bring the same level of expertise and dedication to your organization. Please do not hesitate to contact me if you require further information.

Sincerely,
Jimmy."

Experience

Laban Mwangi

Work experience
  • Software Management
  • Contribute towards overall information systems process analysis and design, gap
  • Performs program maintenance, modifications, and enhancements to new / existing systems.
  • Confers with user personnel and department representatives in resolving questions of program
  • Software maintenance and support: Maintain a record of appropriate software licenses to ensure compliance with copyright laws.
  • Coordinating training for desktop applications and other enterprise systems to the end users.
  • Monitoring system performance to ensure everything runs smoothly and securely.
  • Maintain high levels of data availability, usability, integrity and security.
  • Implement an appropriate user access level.
  • Liaise with technical hardware technical IT staff regarding backups, server configurations and upgrades.

Laban Mwangi

Education
  • November, 2015 - November, 2015
  • Fulltime

Laban Mwangi

Work experience
  • August, 2015 - December, 2018
  • Fulltime
  • Handle system implementation, testing, user training, data migration, go-live and support for in house developed solutions.
  • Work with users and head of departments to gather, document and analyse, their requirements and propose solutions.
  • Keep abreast of developments in technology and ensure these are embraced in any new system developed as well as maintaining existing skills and knowledge.
  • Contribute to continuous improvement by adopting processes that improve overall efficiency.
  • Produce and maintain documentation including user guides for all systems developed.
  • Where necessary, liaise with third-party support for outsourced software.

Laban Mwangi

Education
  • January, 2013 - November, 2016
  • Fulltime

Laban Mwangi

Work experience
  • End User Support
  • Provide training and support to, end users and staff on computer operation.
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
  • Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
  • Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users.
  • Receive, respond and document to incoming calls and e-mails regarding system issues.
  • Maintain a Help Desk Service for desktop software applications and other centralized software applications.

Laban Mwangi

Education
  • January, 2007 - October, 2009
  • Fulltime

Laban Mwangi

Education
  • January, 2007 - November, 2010
  • Fulltime

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JIMMY KITIRO

 5/31/2024
9

"I am writing to wholeheartedly recommend Mr. Laban Mwangi as a reliable IT expert at your esteemed organization. Laban is an experienced, innovative, and dynamic IT Specialist with a proven track record of success in handling complex IT projects. His expertise extends across various methodologies and encompasses business continuity planning. Laban possesses strong leadership qualities, evident in his ability to provide guidance on IT matters, manage systems administration, and enforce ICT policies and guidelines. Throughout his career, Laban has consistently impressed with his ability to: Foster collaboration by effectively communicating with internal and external counterparts. Manage the entire project lifecycle, from planning and design to implementation, monitoring, and documentation. Provide exceptional technical support to end-users, including remote assistance. Contributed significantly to critical projects, as demonstrated by his work on the Aga Khan's E-learning platform. Draft effective ICT policies and lead teams towards successful implementation, as seen in his work on the collaborative platform for all AKU entities. Laban's dedication to his field and his commitment to excellence make him an invaluable asset to any team. I am confident that he will bring the same level of expertise and dedication to your organization. Please do not hesitate to contact me if you require further information.

Sincerely,
Jimmy."