About

Results-driven and multidisciplinary IT professional with a strong foundation in Software Engineering, Information Technology, and Telecommunications. I hold a Bachelor’s degree in Telecommunication and Information Technology from Kenyatta University and have recently completed intensive training in Software Engineering and Full-Stack Development, gaining expertise in building secure, scalable, and user-centered digital solutions. Over the past five years, I have supported public sector and financial institutions in both technical and strategic capacities. My experience includes: ICT System Administration at Longisa County Referral Hospital, where I managed systems such as KenyaEMR, supported health data reporting (KHIS/DHIS2), maintained LAN/WAN infrastructure, and conducted user training. Technical Support Internship at National Bank of Kenya (NBK), where I provided frontline tech support during a core banking migration, assisted with workstation and network setup, and supported the rollout of digital banking channels. Exposure to card systems and ATM platforms, alongside a growing interest in financial technologies, systems integration, and IT security. I bring a blend of hands-on system administration, web application development (React, Node.js, Flask, MySQL/PostgreSQL), and networking skills (TCP/IP, VPN, Linux/Windows Server, Fortinet, Cisco). I also have a working knowledge of cybersecurity practices, including familiarity with PCI-DSS standards, secure authentication, and endpoint protection. In addition to my technical abilities, I am a strong communicator, self-motivated learner, and team player who values integrity, quality service delivery, and digital inclusion. I am passionate about leveraging technology to solve real-world problems — from rural connectivity and data systems in healthcare to digital transformation in financial services and cooperative systems.

Experience

Kosgei Kipngetich

Education
  • Mastering in SDE

Kosgei Kipngetich

Work experience
  • October, 2020 - November, 2023
  • Fulltime
  • As the ICT System Administrator at Longisa County Referral Hospital, I played a key role in managing the hospital’s ICT infrastructure, supporting digital health platforms, and ensuring data security, uptime, and compliance with Ministry of Health reporting systems.
  • Key Responsibilities:
  • Health Systems Integration & Support:
  • Provided first-line support for KenyaEMR (electronic medical records), ensuring continuous access to patient data for clinical staff.
  • Supported regular reporting to KHIS/DHIS2, particularly for RMNCAH and HIV programs, and participated in data validation and quality audits (DQA).
  • Configured and maintained DWAPI to ensure facility-level synchronization with the National Data Warehouse (NDWH).
  • HMIS (Health Management Information Systems):
  • Ensured smooth functioning of HMIS tools and reporting channels by working with Health Records Officers (HRIOs) and Sub-County Health Management Teams (SCHMT).
  • Participated in monthly review meetings to resolve data inconsistencies, enhance data quality, and support decision-making.
  • Network & Infrastructure Administration:
  • Maintained the hospital’s LAN, computer workstations, printers, and secure user access across departments.
  • Oversaw internet services, firewall rules, and endpoint security to protect systems from intrusion and ensure compliance with MoH guidelines.
  • User Support & Training:
  • Offered day-to-day support to medical, administrative, and support staff on system access, software usage, and general ICT troubleshooting.
  • Mentored staff on EMR use and basic digital literacy, strengthening ICT capacity within the hospital.
  • System Maintenance & Documentation:
  • Ensured routine backups, software updates, and documentation of system changes.
  • Prepared incident logs and participated in planning for infrastructure upgrades and digital equipment acquisition.

Kosgei Kipngetich

Work experience
  • As a Direct Sales Representative at NBK, I was responsible for driving customer acquisition and promoting the bank's retail products and services through direct engagement. My focus was on growing the customer base, building relationships, and educating clients on digital and financial solutions offered by the bank.
  • Key Responsibilities:
  • Product Promotion & Sales:
  • Marketed a range of banking products including personal and group savings accounts, fixed deposit accounts, personal loans, and debit cards to individuals and small businesses.
  • Delivered product presentations and actively pitched bank offerings through cold calls, field visits, and in-branch referrals.
  • Client Onboarding:
  • Registered new clients, collected KYC documentation, and ensured compliance with bank policies during account setup.
  • Assisted customers with initial ATM card issuance, PIN setup, and activation of mobile/internet banking.
  • Customer Relationship Management:
  • Maintained regular contact with existing and prospective customers to build trust and long-term relationships.
  • Provided after-sales support, followed up on inquiries, and relayed customer feedback to branch managers.
  • Target Achievement & Reporting:
  • Consistently worked to meet daily and monthly sales targets, reporting activity outcomes to supervisors.
  • Participated in team briefs, training sessions, and performance reviews to improve service delivery and sales strategies.
  • Market Outreach & Campaigns:
  • Took part in field marketing campaigns, open days, and product activation's, often stationed at business centers, events, and marketplaces to increase visibility and sign-ups.
  • Educated customers about banking benefits, security practices, and digital platforms to improve adoption.
  • Key Achievements:
  • Exceeded monthly targets in several sales periods by focusing on underserved community segments.
  • Successfully opened and activated over 250 new customer accounts during campaigns.
  • Recognized by the branch sales lead for excellent client engagement and follow-through.

Kosgei Kipngetich

Work experience
  • Maintained computer networks and user accounts across county departments.
  • Supported software installations, antivirus monitoring, and IT asset audits.
  • Developed reports for IT usage and coordinated basic digital literacy sessions for staff.

Kosgei Kipngetich

Education
  • August, 2011 - November, 2015
  • Fulltime
  • Done Bachelors Degree in TIT
 

Copyright 2025