Keren Mutheu

Connections 2

Account Relationship Manager at Safaricom Kenya

since April, 2014

km***eu@gmail.com

Skills

Management
Customer service
Project Management
Marketing
Sales

Recommendations

David Mutende

7/2/2024

"She's a wonderful Account manager , specialised in handling customers in Hospitality industry "

Experience

Keren Mutheu

Work experience

Account Relationship Manager at Safaricom Kenya

April, 2014 -
Fulltime

Responsibilities
Manage an assigned group of accounts, with an objective of driving business revenues and opportunities across the customer base, to exceed set targets through acquisition and retention, as well as assuring retention of baseline revenue under management.
Achievements
 Achieved 135% of my new revenue target for the Financial Year 2021/2022 from various projects valued at USD 36,643; and
ensured less than 1% churn of baseline revenue based on the good working relationship with the customers on my Target Market List.
 Achieved 90% against set target of 90% on the Net Promoter Score based on the feedback from the customers on the monthly surveys.
 Proactively educated customers on the business solutions that we have that are suitable for their businesses needs, as well as shared market trends, insights and best practices across the various industries.
 Constantly shared market trends and customer feedback with the management internally every week through the management reports that benefited formulation of business strategies.
 Proactively shared my knowledge, insights and learnings with others in the department, which helped us to gain new perspectives and fresh ideas on how to win in the market.
 Developed, updated and maintained an updated database of the customers Decision-Making Unit and account development profiles of the key accounts within the allocated target market list.
 Successfully renewed customer’s contracts by seeking to understand their day-to-day business operations and challenges that I can match up with our business solutions.