About

I am a hospitality professional with a strong background in guest service, team leadership, and creating meaningful, positive experiences for others. Throughout my career, I’ve worked in fast-paced, high-expectation environments where professionalism, accountability, and empathy are essential.

Skills

  • Duty Organization | Hospitality Management |
    8
  • Customer Service and Support
    9
  • Hospitality/ Hotel Management
    5
  • Hotel Operations
    6
  • Front Office
    7
  • Haitian Creole
    10
  • French
    6
  • Spanish
    3

Experience

Andrew Daphnis

Work experience
  • The Front Desk Guest Service Agent is the first and last impression of our hotel. This role is responsible for delivering exceptional guest experiences through warm welcomes, efficient service, and genuine hospitality. The ideal candidate is personable, detail-oriented, and passionate about creating memorable stays for every guest.
  • Key Responsibilities
  • Greet guests with professionalism, warmth, and a service-focused attitude
  • Perform guest check-ins and check-outs accurately and efficiently
  • Process reservations, room assignments, payments, and billing inquiries
  • Respond promptly to guest requests, concerns, and service recovery situations
  • Provide information about hotel amenities, services, and local attractions
  • Communicate effectively with housekeeping, maintenance, and management teams
  • Handle phone calls, emails, and guest messages with courtesy and clarity
  • Maintain a clean, organized, and welcoming front desk environment
  • Uphold Hilton brand standards, policies, and service expectations
  • Protect guest privacy and ensure secure handling of personal and financial information

Andrew Daphnis

Work experience
  • October, 2022 - January, 2024
  • Fulltime
  • The Guest Service Associate / Night Auditor is responsible for providing exceptional guest service while ensuring the accuracy of daily financial transactions during overnight hours. This position combines front desk responsibilities with auditing, reporting, and end-of-day processes to ensure a smooth transition between business days.
  • Key Responsibilities
  • Guest Services
  • Greet guests warmly and provide efficient check-in and check-out services
  • Handle reservations, room assignments, and guest inquiries using the property management system
  • Respond promptly and professionally to guest requests, concerns, and emergencies
  • Provide information regarding hotel amenities, policies, and local attractions
  • Maintain a clean, organized, and professional front desk area
  • Night Audit Duties
  • Perform end-of-day audit procedures and close out the business day accurately
  • Balance room, tax, and cash transactions and resolve discrepancies
  • Prepare daily financial reports and submit them to management
  • Ensure all charges are properly posted and accounts are accurate
  • Complete night audit checklists and follow established accounting procedures

Andrew Daphnis

Work experience
  • Oversaw front-of-house operations in a high-volume, upscale dining environment, ensuring exceptional guest experiences from arrival to departure.
  • Managed reservations, seating flow, and VIP guest relations, maintaining seamless service during peak service periods.
  • Acted as the primary point of contact for private events, functions, and group bookings, coordinating all details from inquiry to execution.
  • Planned and executed a wide range of events including corporate functions, private celebrations, and special themed dining experiences.
  • Collaborated closely with culinary, bar, and service teams to customize menus, layouts, and service styles based on client needs.
  • Led, trained, and supervised front-of-house staff, fostering a professional, guest-focused service culture.
  • Resolved guest concerns with discretion and efficiency, consistently turning issues into positive experiences.
  • Managed event contracts, timelines, and on-site coordination to ensure flawless delivery and client satisfaction.
  • Maintained brand standards while driving repeat business through personalized service and relationship building.

Andrew Daphnis

Education
  • Bachelor of Arts & Letters in Music and English
  • Minor in Hospitality Management