Skills

  • Administration
  • Customer service
  • Hospitality

Experience

Kasangaki Angella

Work experience
  • Contact customers with balances and negotiate payment terms and schedules.
  • Negotiate with customers while maintaining sensitivity, tact, and professionalism.
  • Offer clients several payment options and arrange for the prompt repayment of balances.
  • Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.
  • Initiate repossession proceedings where all conversion processes have failed.
  • Ability to work in a fast-paced, team-oriented environment.
  • Ability to change quickly with the needs of a growing company.
  • The process system checks in all available tools accurately.
  • Ability to multi-task by speaking with customers and typing notes simultaneously.
  • Meet daily/weekly/monthly individual goals as the Department Line Manager sets.
  • Perform other duties as assigned

Related persons

Jonan NduhuuraFounder and Team Leader at Centre for Integrated Community Development (CICD-UGANDA)