About

I'm a dedicated Customer Service Representative skilled in resolving complex inquiries and building strong customer relationships. I recently completed a pedagogy course in Travel & Tourism Management to enhance my training capabilities. Passionate about continuous learning, I aim to apply and share my knowledge to support others while driving success within a forward-thinking organization.

Skills

  • Call center and Customer Service
    10
  • Virtual Assistance
    10
  • Booking Resolutions
    10
  • Search Engine Optimization (SEO)
    10
  • Good training and facilitations skills
    8
  • Computer Networking & Internet
    10
  • English
    10

Experience

Jusper Birich

Work experience
  • Managed all aspects of guest communication across email, phone, and live chat platforms, ensuring prompt responses and a seamless guest experience.
  • treamlined communication and coordination with a cross-functional operations team (onsite managers, cleaners, handymen, landscapers) to facilitate timely re-cleans, maintenance, and repairs.
  • Proactively implemented strategies and provided exceptional guest service, directly contributing to consistently achieving 5-star reviews and maintaining Super-Host status.
  • Calendar management

Jusper Birich

Education
  • January, 2024 - December, 2025
  • Fulltime

Jusper Birich

Work experience
  • Guest communication via Emails, Calls and live chats
  • Resolving issues arising from the booking sites as raised by the guests or from the listings
  • Ensuring smooth turnover by scheduling in-house professional cleaners.
  • Coordination with the operations team (Onsite manager, Cleaners, Handymen, Landscaper etc.) for re-cleans, maintenance and repairs
  • Ensuring listings achieve 5-star reviews and maintaining super host status
  • Effectively handling damage claims through AirCover or similar liability claims depending on the platform.
  • Calendar Management
  • Managing security deposit collection and refunds.

Jusper Birich

Work experience
  • February, 2021 - December, 2021
  • Fulltime
  • Follow up and track client bookings and reservations
  • Data entry and compiling of daily reports.
  • Receiving customer calls and providing accurate, satisfactory answers to their queries and concerns.
  • Point out situations involving dissatisfied clients, offering patient assistance and support.
  • Dispatch the fleet to their respective duties
  • Respond to email inquiries
  • Help to train new employees on company policies and customer management policies.
  • Provide product and service information to clients.

Jusper Birich

Work experience
  • In charge of day-to-day operations with regard to the dispatch of parcels
  • Resolving upcoming issues
  • Advising on changes needed and ways to improve performance in the operations area
  • Data entry
  • Dispatch of monthly statements
  • Collecting client feedbacks and recommending other available services to meet their standards and build a rapport

Jusper Birich

Education
  • January, 2013 - December, 2016
  • Fulltime

Jusper Birich

Education
  • January, 2009 - December, 2012
  • Fulltime