About

Helping You Stay Organized & Your Customers Happy. With a solid background in customer service and virtual assistance, I specialize in keeping things running smoothly behind the scenes. Whether it’s handling emails, scheduling, or making sure clients feel heard and valued. I’m here to make your day easier and your business look good

Skills

  • Communication
    9
  • Teamwork
    10
  • Problem-Solving
    9
  • Creativity
    8
  • Leadership
    7
  • virtual assistant
    10
  • Customer Service and Support
    10

Experience

Joweelyn Gatmaitan

Work experience
  • Organize and update CRM systems and lead databases.
  • Perform data entry and maintain property files and records

Joweelyn Gatmaitan

Work experience
  • January, 2023 - January, 2025
  • Fulltime
  • Handle light customer service (e.g., responding to inquiries via chat or email)
  • Perform data entry and maintain databases or spreadsheets

Joweelyn Gatmaitan

Work experience
  • October, 2021 - November, 2022
  • Fulltime
  • Provide front-line support to customers experiencing technical issues with gaming consoles, accessories, and software. This role involves troubleshooting hardware and software problems, guiding users through system updates, connectivity issues, and account concerns.

Joweelyn Gatmaitan

Work experience
  • April, 2021 - September, 2021
  • Fulltime
  • Provide accurate information on hotel services, room rates, packages, and promotions.

Joweelyn Gatmaitan

Work experience
  • Maintain detailed records of customer interactions, transactions, comments, and complaints.

Joweelyn Gatmaitan

Work experience
  • October, 2020 - January, 2021
  • Fulltime
  • Identify and assess customers’ needs to achieve satisfaction.

Joweelyn Gatmaitan

Work experience
  • Responsible for handling all guest reservation inquiries in a professional and efficient manner. This includes taking bookings, modifying reservations, responding to guest questions, and provide and accurate booking information.