Job Description


Are you looking for an opportunity to jumpstart your career in the Sales/Service industry?
Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of R8000 + Incentives
You’ll be working on-site from our vibrant Cape Town office where... creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.


This Sales/Customer Service Advisor role at Concentrix is a great match if you:


1 year call centre experience AND / OR 6 months Direct Sales experience (excluding retail clothing) OR Collections and customer service experience 
Passed Grade 12 or NQF4
Minimum B2 (English Language level, Email Writing and Computer Lit)
Neutral voice profile


What is in it for you?


In this role, we offer benefits that help you support your unique lifestyle:
Base Salary of R8000 + Incentives
Medical aid for main member / medical insurance for employee and two dependents
Pension Fund
Subsidized transport
Fantastic Employee Assistance Programme (EAP)
Group life cover
Access to financial well-being sessions, will writing sessions and stress management sessions
Team building and upskill training opportunities
Interactive and inclusive company culture


What you will do in this role

Key Responsibilities will include: 


Quickly understanding customers’ requirements to create a tailor-made package that best suits their needs, ultimately persuading new customers to choose as their entertainment provider or upgrading current subscriptions to make sure each customer is  getting the most out of their package.
This will be accomplished through engaging and meaningful conversations. 
Keeping up to date with all products and campaigns so that you are able to effectively support our customers and promote new and existing products, as well as our brand
Keeping the customer at the heart of all that we do
Sharing best practice with colleagues and delivering and receiving feedback so that you are constantly learning and improving
Continued self-development through a range of learning and development resources
Delivering the best service in the country in every interaction
Adhering to all compliance guidelines to ensure you are providing premium entertainment  products to the right customers, in the right way


Personal skills required for the role:


You’ll have a passion to sell, while always putting the customer first to deliver a solution that most suits their needs
You thrive in a target driven environment and take ownership of your performance to meet expected KPIs
Exceptional service is second nature to you, and doing the right thing for our customers will be your natural approach
You’ll be a resilient, flexible and innovative thinker who can quickly understand a customer’s needs and will be able to draw on the resources at your disposal to find the right solution
You’re confident in a high paced environment and able to adapt to changing requirements
You’ll be able to build relationships with our customers quickly, showing compassion and empathy when needed in a helpful, upbeat and positive manner whilst letting your personality shine through
Passionate about providing our customers with the best service in the country, you will see challenges through to resolution more

Job Description


The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates.
This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.


Essential Functions/Core Responsibilities 


Responsible for the day-to-day supervision of a group of call center associates including... work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members 


Candidate Profile 


1-2 year Team Leader experience
Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
Ability to mentor, coach and provide direction to a team of employees
Willingness to work a flexible schedule more

Job Description


Are you looking for an opportunity to jumpstart your career in the sales industry?
Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign with a salary of R8500 with a guaranteed campaign allowance of R1000
You’ll be working on-site from our vibrant Cape Town... office where creativity meets cutting edge technology.
All the while you’ll become part of a community of likeminded individuals that that become friends for life.


This Sales Advisor role at Concentrix is a great match if you: 


Must have 6 months international call centre Sales experience OR 6 months local call center sales experience coupled with 6 months international call centre customer service experience
Passed Grade 12
Ability to work shifts aligned to United States business hours
Proficient in English verbal and written communication
Are self-motivated and highly responsible


What is in it for you? In this role, we offer benefits that help you support your unique lifestyle: 


A monthly salary R8 500
Guaranteed Campaign allowance R1000
Incentive based on your KPI’s
Rewarding commission structure that can get you earning up 3 times your base salary
Medical aid for main member / Medical Insurance for employee and two dependents
Pension Fund
Subsidized transport
Group life cover
Fantastic Employee Assistance Programme (EAP)
Access to financial well-being sessions, will writing sessions and stress management sessions
Team building and upskill training opportunities
Interactive and inclusive company culture


What you will do in this role: 


Taking ownership of high profile, escalated cases from beginning to resolution
Consistently applying agreed behavioral and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Developing and maintaining current knowledge of the campaign
Confidence and strong self-assuredness to succeed in retaining customers and selling additional products and services
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all time
Verifying and updating customer information
Proactively offer solutions to any issues or concerns that customers might face more

Job Description

Experience the power of a game-changing career 


Are you a people’s person with a passion for helping others?
We are seeking a Technical Support Representative to join our dynamic team of game-changers in our sunny Durban office with a base salary of R8000 and a guaranteed campaign allowance of R1000.
We’re a global technology and services leader that powers the brands... of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact.
We want candidates who can be proactive in problem solving while remaining empathetic to the customer’s concerns or queries.
Take up the challenge and put those communication skills to the test by applying today!


Experience


Minimum 2 years' experience working within a contact centre environment, (essential)
With 1 year working within a technical support department (essential)
Exposure to supporting customers on chat and email as well as Telecomms (advantageous)


 What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:


Base salary of R8000 per month
Guaranteed campaign allowance of R1000 per month
Subsided transport
Pension/Provident Fund
Medical Aid for the main member or medical insurance for the main member and two dependents


Your qualifications and experience

Concentrix is a great match if you have:


Matric
Clear criminal and credit record
Understanding of the Call Centre industry
Computer literacy – ability to speedily navigate multiple systems effectively
Highly proficient in written and spoken English
Availability to work shifts in a 24/7 environment (Essential)
Ability to approach problem-solving with creativity and curiosity, seeking unique ways to address challenges while engaging with customers
Strong commitment to delivering excellent customer service and taking ownership of the customer experience, including resolving complex technical issues
Ability to tailor communication style to different audiences, ensuring clarity and understanding.
Capable of working independently and managing tasks in a fast-paced, dynamic environment while also thriving in a team- oriented setting and being open to receiving feedback
Excellent organizational skills with the ability to prioritize, multi-task, and manage time effectively.
Ability to research and understand technical information using various tools while interacting with customers.
Familiarity with working with, adapting to new technologies


What you will do in this role:


Deliver timely, accurate, and complete solutions to our customers via various channels (chat, email and phone), ensuring they receive quality resolutions with the utmost care and attention
Handle the most complex issues, providing clear guidance to customers via various channels to quickly resolve issues
Describe complex systems and solutions in simple terms that Customers of all technical abilities can understand
Assist customers with understanding the benefits of their products and assist with device setup.
Provide step-by-step guidance with patience to each customer while delivering a positive, high-quality customer experience tailored to each customer.
Stay updated on our evolving product and support offerings, services, and the latest tech, continuously expanding your expertise to efficiently assist customers and recommend new features that can enhance their business more

Job Description


Are you looking for an opportunity to jumpstart your career in the service industry?
Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign with a base salary of R7441.69 and a guaranteed campaign allowance of R1000.
With game-changers in over 70... different countries, we celebrate our differences and embrace what makes you unique.
Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology.
All the while you’ll become part of a community of likeminded individuals that that become friends for life.


This Customer Service Advisor role at Concentrix is a great match if you: 


Have a minimum of 12 months International BPO Call Centre experience (Essential)
Experience in travel, e-commerce, retail and fintech (Advantageous)
Passed Grade 12
Ability to work shifts in a 24-hour environment
Proficient in English verbal and written communication
Are self-motivated and highly responsible


What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:


A monthly salary of R7441.69 and a guaranteed campaign allowance of R1000.
Up to R3000 incentive based on performance
Medical aid for main member / Medical Insurance for employee and two dependents
Pension Fund
Subsidized transport
Group life cover
Fantastic Employee Assistance Programme (EAP)
Access to financial well-being sessions, will writing sessions and stress management sessions
Team building and upskill training opportunities
Interactive and inclusive company culture


What you will do in this role: 


Taking ownership of high profile, escalated cases from beginning to resolution
Manage work order within business SLA's
Assess Health and Safety risks and take a proactive approach to mitigate risks to the client's business
Consistently applying agreed behavioral and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all time
Verifying and updating customer information
Proactively offer solutions to any issues or concerns that customers might face more

Job Description


Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Associate working on an internationally innovative campaign with a salary of R7500.
With game-changers in over 70 different countries, we celebrate our differences and... embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.


What you will do in this role


Taking ownership of high profile, escalated cases from beginning to resolution
Manage work order within business SLA's
Placing offline orders for new and existing customers
Supporting vulnerable customers as appropriate and treating customers fairly
Proactively offer solutions to any issues or concerns that customers might face
Consistently applying agreed behavioural and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all time
Verifying and updating customer information
Proactively offer solutions to any issues or concerns that customers might face
Your qualifications and experience


This Customer Service Associate role at Concentrix is a great match if you:


Must have experience international contact centre experience (essential)
Must have 12 months Complaints experience (essential)
Retentions experience
Online Retail experience
Passed Grade 12
Ability to work shifts aligned to UK business hours
Proficient in English verbal communication
Are self-motivated and highly responsible more

Job Description


Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R7166.25
With game-changers in over 70 different countries, we celebrate our differences and... embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.


What you will do in this role


Taking ownership of high profile, escalated cases from beginning to resolution
Manage work order within business SLA's
Consistently applying agreed behavioral and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all time
Verifying and updating customer information
Proactively offer solutions to any issues or concerns that customers might face
Your qualifications and experience


This Customer Support Advisor role at Concentrix is a great match if you:


Have a minimum of 12 months international Contact Centre experience (Essential)
Have 12 months international experience is utilities environment (Essential)
6-12 months Webchat and Back office experience (Advantageous)
Ability to type 25wpm (Essential)
Must have passed Grade 12
Ability to work shifts aligned to UK business hours
Proficient in English verbal communication
Are self-motivated and highly responsible more

Job Description


Are you looking for an opportunity to jumpstart your career in the health and safety help desk industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R7500
You’ll be working on-site from our vibrant Cape Town office where... creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.


What you will do in this role


Taking ownership of high profile, escalated cases from beginning to resolution
Manage work order within business SLA's
Assess Health and Safety risks and take a proactive approach to mitigate risks to the client's business
Consistently applying agreed behavioral and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all time
Verifying and updating customer information
Proactively offer solutions to any issues or concerns that customers might face
Your qualifications and experience


This Customer Support Advisor role at Concentrix is a great match if you:


Have a minimum of 12 months International Call Centre experience (essential)
Have worked in a Health and Safety or facilities environment
Passed Grade 12
Ability to work shifts aligned to UK business hours
Proficient in English verbal communication
Are self-motivated and highly responsible more

Main Responsibilities


Active participation in delivery and execution of the Incident Management process. In case of Sev1 incidents, validate from production floor all the artifacts and extract details like Ping/Trace Route and initiate troubleshooting session with all platforms to isolate the problem.
Ensure completion/addition/modification of Backup is managed & monitored daily. Managing... Tape inventory for Concentrix & Customer owned Tapes and moving them weekly to off-site location. Catering to restoration of data on requests received from Business.
Solutioning and supporting new Transitions on Image & Desktops Readiness.
Ensuring all PCI, HIPPA accounts are IT security compliant following PCI, HIPPA guidelines within the spans.
All security controls are implemented starting from Active Directory group policy deployment on all production desktops from the active directory
BCP test for IT infrastructure, links/firewalls specific to all accounts. Performing failover tests for Firewall, Network, Servers AD/DNS/DHCP services, PA & BA switch testing to ensure we are compliant with BCP guidelines and contractual obligations to the customer.
Ensure compliance & security for the site. Maintaining system compliance & audits following COPC, ISO 27001 standards & ensure 100% contract compliance.
Muster L2 / L3 support for all network, server & voice infrastructure for CNX and client owned equipment as applicable.
SSAE activity.
PGP Desktops Validation, OU Users Policy Validation & Computer OU Policy validation.
Daily, weekly, monthly review of all pending tickets within the span
Site Hardening testing.
Ensure validation and corrective actions including validation of controls like printer permissions, AD Users & computers permissions for restriction of c: guide permission, saving rights, software installation rights & software deployment on desktops.
Validation & updation of images & documents on WDS / Tivoli servers to ensure all images are updated with latest patches, customer software, Service Packs etc.
Measure & support b/w use of accounts and monthly reporting for bandwidth use.
Validation of Client Asset/Software with client and ensuring all of these assets are a part of inventory.
Update Daily/Monthly/Quarterly/Half Yearly/Yearly Health Checklist.
Manage Local DNS /DHCP/File server/Tivoli server for service delivery location as daily operation to support Business.
Achieve and Maintain high IT VOC scores. Action planning for identified areas.
Rotational Shifts, willing to work predominantly in night shifts, 24/7 environment


Qualifications and Experience Required


9+ years' experience supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent
Bachelor's Degree/Post Graduate (Or equivalent)
ITIL V3, MCSE, CCNA or similar certifications required
Knowledge of Windows, Network, Voice
Knowledge of ITIL V3 Framework
Proven problem management, incident management, customer/client management, change management, RCA and ticket analysis experience.
Intermediate understanding of Enterprise Networks, Active Directory set up & Windows servers
Demonstrable experience in ticket resolution using Remedy and ITIL based framework, maintaining systems compliance and audits as per ISO/IEC 27001:2013, ISO 22301 Business Continuity & PCI
Flexibility to stretch & deliver within timelines. more

What you will do in this role


Taking ownership of high profile, escalated cases from beginning to resolution
Manage work order within business SLA's
Consistently applying agreed behavioural and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and... managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all time
Verifying and updating customer information
Proactively offer solutions to any issues or concerns that customers might face
Your qualifications and experience


This Customer Support Advisor role at Concentrix is a great match if you:


Have a minimum of 6 months international Call Centre experience (essential)
Have a minimum of 6 months target driven sales experience (essential)
Passed Grade 12
Ability to work shifts aligned to UK business hours
Proficient in English verbal communication
Are self-motivated and highly responsible more