Job Description


Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Associate working on an internationally innovative campaign with a salary of R7500.
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.


What you will do in this role


Taking ownership of high profile, escalated cases from beginning to resolution
Manage work order within business SLA's
Placing offline orders for new and existing customers
Supporting vulnerable customers as appropriate and treating customers fairly
Proactively offer solutions to any issues or concerns that customers might face
Consistently applying agreed behavioural and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all time
Verifying and updating customer information
Proactively offer solutions to any issues or concerns that customers might face
Your qualifications and experience


This Customer Service Associate role at Concentrix is a great match if you:


Must have experience international contact centre experience (essential)
Must have 12 months Complaints experience (essential)
Retentions experience
Online Retail experience
Passed Grade 12
Ability to work shifts aligned to UK business hours
Proficient in English verbal communication
Are self-motivated and highly responsible