What you will do in this role


Taking ownership of high profile, escalated cases from beginning to resolution
Manage work order within business SLA's
Consistently applying agreed behavioural and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all time
Verifying and updating customer information
Proactively offer solutions to any issues or concerns that customers might face
Your qualifications and experience


This Customer Support Advisor role at Concentrix is a great match if you:


Have a minimum of 6 months international Call Centre experience (essential)
Have a minimum of 6 months target driven sales experience (essential)
Passed Grade 12
Ability to work shifts aligned to UK business hours
Proficient in English verbal communication
Are self-motivated and highly responsible