About

I am a results-driven ICT professional with a broad range of expertise in various areas of information and communications technology. With over three years of experience in IT infrastructure environment, I have a proven track record of computer systems administration, technical & customer support, and network maintenance & administration, web design and development comprising both front end and back end, installing and configuring computer hardware and software. I have carried out successful feasibility studies research work with a Japanese software engineering company, analyzing and interpreting data, and providing recommendations to management as well as training companies and people on ICT(s). I am committed to bringing a solutions-driven approach to collaboration in the workplace. My ability to refine and revitalize strategies and initiate positive change makes me a valuable asset to any organization looking to achieve results and growth in the field of ICT.

Skills

  • IT support specialist
    7
  • Customer Service and Support
    7
  • cyber security
    6
  • problem solving skills
    7
  • Excellent communication and interpersonal skills
    8
  • Creativity
    7
  • Teamwork and Collaboration
    9
  • English and Kiswahili
    7

Recommendations

Rebecca Muinde

 5/14/2024
8

"He is intelligent and hardworking."

Experience

John Mutie

Work experience
  • 1. Designing and delivering training programs to enhance digital skills and technical knowledge for local citizens at Ajira Digital Kenya. Ensured the quality and relevance of the training content by regularly updating materials, incorporating feedback, and staying informed about industry advancements.
  • 2. Mentorship and Support: Provided guidance and support to youth participants in honing their digital skills, offering mentorship to enhance their employability in the online job market. Additionally, I conducted in-person and virtual training sessions, utilizing various online collaboration tools such as Zoom, Webex and Slack.
  • 3. Resource Management: Managed the availability and utilization of resources such as training materials, computers, and software to ensure optimal learning experiences for participants.
  • 4. Administrative Oversight: Conducted administrative tasks related to program implementation, including participant registration, progress tracking, and documentation of training outcomes, and creating training materials, including user manuals, tutorials, and multimedia presentations. This also included assessing training needs, developing training plans, and evaluating training initiatives' effectiveness through assessments and feedback.
  • 5. Collaboration with Stakeholders: Collaborated with subject matter experts and educational institutions to ensure training content is aligned with industry best practices and emerging trends.
  • 6. Community Engagement: Organized and participated in community outreach programs to raise awareness about digital skills training, recruit participants, and promote the positive impact of the center on youth empowerment.
  • 7. Preparation of infrastructure & training Centre readiness, periodic reports (Weekly, Bi-Weekly, and Monthly updates) concerning the project progress and center management.
  • 8. Develop individual work plans to initiate, manage, and project targets.

John Mutie

Work experience
  • RESEARCH ASSISTANT at   Ipsos
  • 1. Crafting research proposals, and proficiently submitting funding applications, facilitating the successful implementation of research projects.
  • 2. Conducting comprehensive fieldwork, including data collection, tallying, and interviews, to gather crucial information for research purposes.
  • 3. Defining specific areas of research to advance knowledge within a designated field, ensuring the exploration of pertinent and relevant topics.
  • 4. Strategically planning and executing experiments and surveys, employing meticulous methodologies to acquire accurate and reliable data for analysis.
  • 5. Analyzing and interpreting collected data, deriving meaningful insights and conclusions that contribute to the advancement of knowledge in the respective field.

John Mutie

Work experience
  • January, 2021 - December, 2021
  • Fulltime
  • 1. Orchestrated the installation of hardware and software, configuring optimal setups to meet stringent network performance benchmarks.
  • 2. Investigated and resolved issues related to printers, copiers, and other peripheral devices, ensuring seamless functionality and streamlined operations.
  • 3. Established, repaired, and enhanced network infrastructure through proficient installation of wiring, cabling, and devices, facilitating improved data transmission and network efficiency.
  • 4. Oversaw network hardware operations to ensure adherence to established configurations, implementing timely adjustments for optimal performance.
  • 5. Provided comprehensive technical support to employees, addressing day-to-day operational issues and resolving complex computer-related problems promptly and effectively ensuring optimal productivity and seamless workflow.
  • 6. Employed effective troubleshooting techniques to identify and resolve software and computer system issues, guaranteeing uninterrupted operations and optimal performance.

John Mutie

Education
  • November, 2018 - November, 2020
  • Fulltime
  • 1. Demonstrated strong research skills working as a research officer between November 2018 to June 2019, contributing to the development of innovative projects and initiatives, which resulted in the development of a new software product SENRI, which eventually made a breakthrough in three countries including Kenya, Uganda and Nigeria.
  • 2.Provided exceptional customer support by resolving complex technical issues in the SENRI CRM system which was both web & mobile based, resulting in a significant increase in overall customer satisfaction ratings a reduction in average resolution time. I achieved this by bringing in a new idea of conducting customer success analysis using SPREADSHEETS formulae.
  • 3. Transitioned into a technical account management role, effectively managing key client accounts, identifying opportunities for up-selling, and ensuring seamless integration of solutions, resulting in on-boarding of new customers and an improvement in client retention rates.
  • 4. Collaborated with cross-functional teams to streamline internal processes of managing a new product, resulting in an increase in overall operational efficiency and a more cohesive approach to project development and management.
  • 5. Applied a solutions-driven approach to problem-solving, which resulted in prompt client escalations and improved client feedback on the company's service delivery.
  • 6. Successfully presented products, engaged in negotiations, and delivered comprehensive product demonstrations to potential customers, resulting in an increase of new client acquisition.
  • 7. Actively collaborated with the development team in the testing and debugging phase of new products before their deployment, effectively contributing to a 30% decrease in post-deployment technical issues reported by customers.

Related persons

Rebecca MuindeAgronomist (agricultural extension) at KITUI COUNTY GOVERNMENT
david mutuku

Rebecca Muinde

 5/14/2024
8

"He is intelligent and hardworking."