About

I am a focused and responsible individual who strive to achieve the best in my duties to fulfill the needs of clients to their satisfaction .I have the ability to relate to wide range of people , I have emotional intelligence skills, multitasking skills good communication, writing and computer skills . In addition to this I have good probing and problem solving skills which will contribute to performing my duties effectively

Skills

  • Customer service skills
    8
  • social Worker
    9
  • first aid skill
    5
  • Computer Skills
    6
  • English and Kiswahili
    9

Experience

Jane Arum

Work experience
  • November, 2022 - August, 2023
  • Fulltime
  • Guided clients on the prescribed lenses
  • Guided clients on frames selection according to prescription, activities and occupation
  • Received new orders on the system and arranged them
  • Received and called clients for follow up regarding their orders
  • Described to clients on different types of Lenses according to the prescription
  • Selling and educating clients on different products and services offered by the company

Jane Arum

Work experience
  • September, 2021 - November, 2022
  • Fulltime
  • Received inbound calls for clients and answered their inquiries
  • Educated clients on the products and services offered in the company
  • Solved customers problems regarding their devices
  • Updating customers details and recorded interactions
  • Escalated customers complains and feedback to the management.

Jane Arum

Education
  • Digital customer service training  at   Generation

Jane Arum

Education

Jane Arum

Work experience
  • September, 2019 - December, 2019
  • Fulltime
  • Attachment
  • Registered person with disability and printed cards for them
  • Received and made calls to clients in regards to their inquiries
  • Guided clients on the requirements and filling of tax exemption forms
  • Reviewed and filled tax exemption forms
  • Engaged in community work to create awareness of different form of disability
  • Filled medical reports and forwarded them to ministry of health

Jane Arum

Education
  • September, 2017 - January, 2021
  • Fulltime

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