Hello! I am currently facing a career change from fast food/customer service to behavioral health/therapy. I would like to become a school counselor/ psychologist or family therapist. I’m looking to...

First off, huge kudos to you for taking this step—transitioning into behavioral health is both meaningful and deeply impactful. Your background in... customer service has likely already provided you with a strong foundation in empathy, communication, and patience, all of which are essential in therapy and counseling roles.
To move toward becoming a school counselor, psychologist, or family therapist, here are a few steps and resources that might help:
• Education: Most roles in this field require at least a master’s degree in counseling, psychology, or social work. Look into CACREP-accredited programs or MFT (Marriage and Family Therapy) programs, depending on your state’s requirements.
• Volunteer or Entry-Level Work: Consider volunteering or working in roles like behavioral technician, case manager, or peer support specialist. These can provide you with hands-on experience and help you build valuable connections.
• Certifications: Some programs offer certificates in mental health first aid, trauma-informed care, or crisis intervention—great additions to your resume while you pursue your degree.
• Networking: Join online communities (like this one!), LinkedIn groups, or local mental health organizations. You’d be surprised how many people are willing to share advice or mentorship.
You might find this guide on starting a second career in therapy
Good luck.
 more

People at work say I’m “difficult” and “toxic.” Why? Because I don’t let others push me around and I stand up for my boundaries. That’s why I never get bonuses, and the bosses want me to quit. After...

I understand how frustrating it must be to feel undervalued at work, especially when you believe you’re standing up for yourself. Having strong... boundaries and advocating for fairness are important qualities in any workplace. However, it’s also worth considering how others perceive your approach. Some self-reflection is required.
Along the same lines as the first commenter (Heather Hodgson), there’s a difference between being assertive and being seen as difficult. Assertiveness means standing up for yourself while still respecting others, maintaining professional relationships, and fostering a positive work environment. Toxic behavior, on the other hand, often involves negativity, inflexibility, or conflict that affects team dynamics.
It may be helpful to take an honest look at how you communicate and interact with your colleagues. Are your boundaries clearly communicated without aggression? Do your coworkers see you as cooperative and solution-oriented, rather than combative? Sometimes, workplaces can be unfair, but in other cases, a shift in approach can make a big difference.
As you look for new opportunities, consider finding a company that truly values transparency, collaboration, and mutual respect. A healthy work environment should empower employees to be both honest and professional without feeling dismissed or penalized.
 more