About

Qualified IT specialist, an excellent financial manager and customer care representative with five years in fast-paced customer service in telecommunications and call centers. A manager CCR with expertise in delivering support services and resolving customer complaints. Special Achievement in Finance Award 2018. Service Recognition Award Fantel Academy 2019. As a highly skilled Business Development Manager with over six years of experience in sales management, I have a strong track record in selling and the ability to lead, motivate, and manage a team of sales staff. I am proficient in conducting market research and analysis, and have experience in developing and executing successful sales and marketing campaigns. I am dedicated to driving business growth and achieving set goals through effective sales strategies and partnerships. Objective: To secure a challenging and rewarding Branch Manager position, utilizing my strong leadership and sales skills to drive business growth and achieve set goals.

Skills

  • MS Excel
  • Financial analysis and reporting
  • HTML/CSS JavaScript
  • Strong written and oral communication skills
  • Communication strategy design and implementation
  • Ability to build community rapport
  • Proficient in Microsoft Office and financial soft
  • Proficiency in market research and analysis
  • Excellent communication and negotiation skills
  • English
  • Hausa
  • Arabic and Pidgin English

Experience

Ibrahim Saddam

Work experience
  • Introduced and promoted Euro-Exim Bank’s products to 500 customers within a short period of time in the assigned territory (Nigeria).
  • Monitored business progress, provided assistance, demonstrated concern, and built loyalty among the business/market associations and clients.
  • Kept abreast of the economic developments in the branch’s zone.
  • Reviewed the daily repayment reports and other relevant reports per Loan Officer and for the entire Branch as soon as they were available.
  • Ensured that debt recovery strategy and procedures were adhered to.
  • Developed a reviewing trade finance guidelines and policies.
  • Identified risk and developed models to safeguard against losses.
  • Effectively performed technical and analytical functions pertaining trade financing.
  • Arranged an acceptable terms, and closing transactions between customer and the Bank specifically Trade finance instruments, (issuing letters of credit, factoring, credit and insurance, SBLC etc
  • Opened an account for more than 200 customers.
  • Executed strategy based on more than five year experience in Customer Service Environment aims at prioritizing Customers’ needs and satisfaction.
  • Responsible for identifying more than 5 investment banking opportunities in the Nigerian market for revenue generation.
  • Entered and reconciled financial data, prepared invoices and payroll, and assisted with the preparation of financial statements.
  • Conducted market research and analysis to identify threats and opportunities, and developed marketing plan and activities accordingly.
  • Worked with the marketing team to develop, negotiate, and win long-term, profitable, and sustainable business.

Ibrahim Saddam

Education
  • JavaScript Algorithms and Data Structure Certification at   FReeCodeCamp

Ibrahim Saddam

Work experience
  • Developed and implemented annual sales strategy and business plan to drive business growth and achieve set goals, including increasing sales, market share and profitability.
  • Conducted market research, market analysis and competitive analysis to identify threats and opportunities, and developed marketing plan and activities accordingly.
  • Led the development and execution of product launches and related marketing initiatives.
  • Worked with the sales team to develop, negotiate and win long-term profitable and sustainable business.
  • Sourced and managed relationships with outsourced providers of marketing services and evaluated their effectiveness.
  • Led, motivated and managed staff with a strong track record in selling.
  • Managed the Branch office, provided support to staff and ensured that both short-term and long-term Branch goals were achieved.
  • Ensured strong portfolio growth, superior loan portfolio quality, strong client service, good employee morale, and branch profitability.
  • Built community rapport and developed goodwill towards the company.
  • Planned and managed the Branch's financial budget.
  • Supervised and monitored staff to ensure compliance with policies and procedures.
  • Ensured that the Branch maintained neat, up-to-date and accurate client records.
  • Prepared financial reports, analyzed financial data, reconciled accounts, and provided recommendations for financial planning and budgeting.
  • Improved internal communication within the organization by implementing a new system for sharing information and updates with employees, resulting in improved communication flow and increased productivity.
  • Prepared and post monthly accruals, prepayments and similar accounting entries.
  • Led team responsible for payroll, VAT and HMRC.
  • Identified many risks to delivery and proposed effective solutions where necessary.
  • Entered and reconciled financial data, prepared invoices and payroll, and assisted with the preparation of financial statements.
  • Led the development and launch of a successful social media campaign that resulted in a significant increase in followers and engagement on our platforms.
  • Prepared and reviewed financial statements, conducted audits, provided tax planning and consulting services, and managed client relationships.

Ibrahim Saddam

Education
  • January, 2020 - December, 2020
  • Fulltime

Ibrahim Saddam

Education
  • Distance Learning Degree (In view)

Ibrahim Saddam

Education

Ibrahim Saddam

Work experience
  • Branch Manager  at   MTN
  • Served as the main liaison between customers, management and sales team which improved the team bond within the company effectively.
  • Improving customer service experience, create engaged customers and facilitate growth.
  • Joined the organization to spearhead sales and marketing initiative for newly developed territory and increased sales from N10 million to N56,000,000 in 12 month.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service in telecommunications.
  • Managed a cross-functional team of 20! employees.
  • Managed company funds and maintained financial transactions of the Sales and Marketing department and Customer Service Unit of Fantel Nigeria Limited.
  • Liaised with other heads of departments to ensure that financial record templates are updated regularly.
  • Received the management Quality Award in 2018 and 2019, for outstanding improvement in productivity, sales, financial managements, accountability and transparency of every transactions.
  • Oversaw the establishment of 5 sister companies and increased output by over 500% and reduced inventory turns by 50%.
  • Ran quarterly executive meetings.
  • Increased sales from N20,000,000 quarterly to N145,000,000.
  • Run reports weekly and monthly to examine past/current sales and forecast future profits.
  • Supervise and train 20 staff of design techniques.
  • Implemented Employee of the Month program to boost staff morale and encourage excellent service; reduced customer complaints by 50%.
  • Recruit, interview, and hire all sales personnel.
  • Resolve customer issues promptly and efficiently.
  • Track all money received and prepare deposits accordingly.
  • Increased sales by 120% through upselling techniques.
  • Consistently meet and surpass monthly ordering and sales goals assigned by Managing Director.
  • Increase customer satisfaction ratings by 120% in first year of service.
  • Ensured all documentation and requirements were complete prior to loan approvals.
  • Ensured quality of analysis by all loan officers in the Branch.
  • Managed a high volume of daily social media posts.
  • Communicated with social media followers, including responding to queries in a timely manner.
  • Converted all social media enquiries to sales.
  • Built a social media strategy through competitive research, platform determination, benchmarking, messaging and audience.
  • Suggested a recommendations to adjust the social media marketing strategy for optimal results.
  • Stayed up to date on best practices and emerging trends in social media.

Ibrahim Saddam

Work experience
  • Customer Care Representative at   MTN
  • January, 2016 - December, 2017
  • Fulltime
  • Customer Care Representative with expertise in delivering support services and resolving customer complaints. • Attended to average of 250 customers' queries and complaints daily efficiently and satisfactorily.
  • Produced 50-70 email campaigns and generated over 250,000 emails to customers per month. • Collaborated with team members to develop best practice sales techniques, resulting in 120% increase in productivity.
  • Resolved claims of fraudulent activities on customers’ SIM card linked to their Bank accounts and advised customers on increased security practices.
  • Led addition of more than 200,000 subscribers of MTN products and services and added over N20,000,000 in revenue to the company.
  • Achieved 120% of sales goals each month, consistently ranking among top 20 performers within the MTN Kano Service Center.
  • Recommend appropriate Diamond Yellow Account (DYA) services to customers based on financial situation and communicate benefits to achieve 350 new accounts per month.
  • Expert and proficient in using two latest MTN CRM software used in resolving customers complaints, Agility and CLM (Customer Lifecycle Management).

Ibrahim Saddam

Work experience
  • December, 2014 - December, 2016
  • Fulltime
  • Conducted a chemical analysis on Magnesium Tri silicate suspension, Co-Trimoxazole Suspension 50ml and Chloroquine Phosphate Syrup 60ml ensure that the result meet the regulatory requirement.
  • Identified and resolved variances to bring products in line with requirements.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies. Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Planned and implemented performance improvement and quality assurance programs.
  • Inspected and compared against standards to meet regulatory requirements.

Ibrahim Saddam

Education

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