About

Professional Logistic assistant and Customer service representative devoted to providing the world class services while growing and learning new skills for the development of the business.

Skills

  • Data Entry
    8
  • Good Customer Service Skills
    8
  • ERP systems
    6
  • CRM
    8
  • Baking technology
    6
  • English
    10
  • KISWAHILI
    6

Experience

hannah wanja

Education
  • equipt the trainee with knowledge, skills and attitudes required to perform as a baker. The course involves preparation and baking of all types of bread and confectionery products.

hannah wanja

Work experience
  • ●Logged outgoing deliveries in online systems, enabling automated updates for clients and customers.
  • ●Expedited deliveries to ensure customer orders were shipped within the allotted timeframes.
  • ●Kept detailed records of incoming and outgoing stock for diligent supply management.
  • ●Provided reliable administrative support, enhancing back-of-house logistics operations.
  • ●Managed and collated all delivery information from the point of origin to the destination using Detrack software.
  • Utilised extensive data analysis to track deliveries and improve operations.

hannah wanja

Education
  • Equipt with the ability to engage with Strategic Human Resource Management. Analyze situations and requirements. Interact with employees, solving a range of situations that may arise. Support, and achieve business objectives through the application of the above.

hannah wanja

Work experience
  • November, 2018 - October, 2019
  • Fulltime
  • ●Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • ●Achieved company-wide recognition for the level of customer service and call etiquette.
  • ●Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
  • ●Provided customer support by utilizing excellent communication and interpersonal skills.
  • ●Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.

Related persons

Moriasy WillkinsBanking, Customer service
Samwel BiiComputer Technologist at Moi University