About

I am a Business Informatics graduate with experience in technical support and IT service management. I am currently pursuing a Business Analysis certification and building skills in data analysis and business systems. In my current role as a Technical Support Specialist on a government-related project, I help users troubleshoot technical issues, manage system access, and handle service requests. I have experience with tools such as SQL, PowerShell, and IT service management platforms like Ivanti. I am seeking remote opportunities in: • Business Analyst • Business Systems Analyst • Information Systems Analyst • IT Service Management • Technical Support / Service Desk • Data Analyst (Junior) LinkedIn: https://www.linkedin.com/in/grace-adebowale/ GitHub: https://github.com/Ladykemi

Skills

  • business analysis in excel
    10
  • Requirements Gathering
    10
  • Process Modeling
    10
  • BPMN
    10

Recommendations

Experience

Hello everyone,
My name is Grace, and I am currently seeking remote job opportunities where I can contribute my skills in customer support, IT support, business analysis, and data analysis.
I hold a Bachelor’s degree in Business Informatics and recently completed a Business Systems Analysis certificate at the University of Cape Town. I am also doing a full practical in Business Systems Analysis... with 10alytics. I am passionate about technology, problem-solving, and helping businesses improve their systems and processes.
I currently work in technical/customer support on a government-related project, where I troubleshoot technical issues, assist users, and help ensure systems run smoothly. Previously, I also worked with tools such as SQL, PowerShell, and Ivanti in an IT Service Management environment.
I am a fast learner, detail-oriented, and highly adaptable, and I am eager to grow further in the tech and business systems space.

I am open to remote roles such as:

• Business Analyst
• Business Systems Analyst
• Information Systems Analyst
• IT Service Management / IT Support
• Technical Support Specialist
• Customer Support Specialist
• Data Analyst (Junior)
• Operations Support / Technical Operations
• Product Support Specialist
• Service Desk Analyst

If you know of any opportunities or companies currently hiring for remote positions, I would greatly appreciate your support or referrals.

LinkedIn: https://www.linkedin.com/in/grace-adebowale/
GitHub: https://github.com/Ladykemi

Thank you for taking the time to read my post. I’m excited about new opportunities and collaborations.


 
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