About

I am a Business Informatics graduate with experience in technical support and IT service management. I am currently pursuing a Business Analysis certification and building skills in data analysis and business systems. In my current role as a Technical Support Specialist on a government-related project, I help users troubleshoot technical issues, manage system access, and handle service requests. I have experience with tools such as SQL, PowerShell, and IT service management platforms like Ivanti. I am seeking remote opportunities in: • Business Analyst • Business Systems Analyst • Information Systems Analyst • IT Service Management • Technical Support / Service Desk • Data Analyst (Junior) LinkedIn: https://www.linkedin.com/in/grace-adebowale/ GitHub: https://github.com/Ladykemi

Skills

  • business analysis in excel
    10
  • Requirements Gathering
    10
  • Process Modeling
    10
  • BPMN
    10