About

Experienced professional specializing in quality assurance, skills development, and customer service. With a proven track record in evaluating performance metrics, coordinating effective training programs, and enhancing client satisfaction, I bring a strong attention to detail and organizational skills to every role. My background includes roles in quality analysis, skills development, and content supervision, showcasing my ability to drive operational efficiency and deliver high-quality support. I am passionate about leveraging my skills to contribute effectively in an administrative or support role. handle administrative tasks, manage schedules, and utilize digital tools and platforms to support clients remotely.

Skills

  • virtual assistant
    9
  • research and analysis
    9
  • Customer Service and Support
    9
  • Soft Skills Development
    8
  • Training and Capacity Building
    8
  • Training Needs Analysis
    9
  • English and Kiswahili
    10

Recommendations

KUNGAWO SOKOYI

12/27/2025
Provided a score of  
5
  for gloria kiprono

Experience

gloria kiprono

Education
  • handle administrative tasks, manage schedules, and utilize digital tools and platforms to support clients remotely.

gloria kiprono

Work experience
  • Evaluate and score customer-agent interactions to ensure quality standards.
  • Provide feedback to agents and compile performance reports for management.
  • Use data analytics to track and report performance metrics.

gloria kiprono

Education
  • Post-Graduate in Environmental Planning and Management

gloria kiprono

Work experience
  • Coordinated training sessions and created educational materials.
  • Conducted evaluations and monitored employee performance to assess training effectiveness.
  • Supported and mentored new employees.

gloria kiprono

Work experience
  • Provided solutions to client issues and maintained detailed call logs.
  • Followed up with clients to ensure satisfaction and generate sales.

gloria kiprono

Work experience
  • February, 2021 - November, 2021
  • Fulltime
  • Contacted customers to promote products and handle grievances.
  • Closed sales and performed retention activities.

gloria kiprono

Work experience
  • December, 2019 - January, 2021
  • Fulltime
  • Marketed products and provided customer care services.
  • Expanded company client base and suggested improvements.

gloria kiprono

Work experience
  • Managed data collection teams and ensured data quality.

gloria kiprono

Education
  • Certificate in Microsoft Office and Computer Packages

gloria kiprono

Education
  • September, 2013 - November, 2018
  • Fulltime
  • Bachelors of Science in Forestry

Related persons

KUNGAWO SOKOYI

12/27/2025
Provided a score of  
5
  for gloria kiprono