About

Dear Sir/ Madam, I hope you’re well. My name is Gilbert, a Communication and Media Specialist with a degree in Journalism and experience in logistics and ECTS cargo tracking. I also run Mega Lens Studio, where I handle photography, videography, and brand storytelling projects. I’m currently exploring opportunities in communication, media production, or corporate branding — roles where I can apply both my media and operations background to enhance brand communication. I’d appreciate a chance to share how my skills can add value to your team. Kind regards, Gilbert Mjomba 📞 0705330096 📧 mjombagilbert@gmail.com

Skills

  • Customer service
  • Digital Advertising
  • Management
  • Marketing
  • Supply Chain

Experience

Gilbert

Work experience
  • I conducted routine market visits and accompanied the sales team
  • to vendoroutlets, providing coaching on Twiga's sales techniques and fostering collaborative, customer-centric relationships.
  • I effectively engaged, coached, managed, and motivated the team within Mombasa.
  • I delivered comprehensive training to the team, outlining the step-by-step process of Twiga's Account Development and Fulfillment approach and highlighting the expected mutual benefits for both the customer and theorganization.
  • I evaluated opportunities for profitable and sustainable expansion within theterritory, developed a compelling business case, and
  • executed approvedstrategies.
  • I proactively connected with current, potential, and past customers in Mombasa assessing whether our product assortment
  • and service offeringsmet their expectations and delivered a positive customer experience.

Gilbert

Work experience
  • December, 2020 - December, 2023
  • Fulltime
  • I vigilantly safeguarded trucks transporting valuable cargo, guaranteeing their secure and unobstructed arrival at their destinations.
  • I maintained regular and direct correspondence with key clients, ensuring they were promptly informed of the real-time GPS locations of their truckshipments.
  • I consistently generated and delivered daily transmission reports to the C.E.O, Head of operations, ,Manager, and our esteemed clientele.
  • I orchestrated journeys for trucks carrying Exports, Imports, and Transit goods by systematically integrating them into our tracking system prior to their departure.
  • Additionally, I oversaw the arming and disarming of trucks, motor vehicle units, and tankers upon their arrival at Mombasa ports.

Gilbert

Work experience
  • I efficiently and accurately processed customer transactions, including cash,credit cards, and electronic payment methods, while maintaining a highlevel of accuracy and cash handling.
  • I provided exceptional customer service by greeting customers,addressing inquiries, and resolving issues, resulting in a consistently positive shoppingexperience.
  • Demonstrated strong product knowledge, assisting customers with locating items, offering recommendations, and explaining
  • promotions or discounts toenhance their shopping experience.
  • I maintained a clean and organized checkout area, ensuring that merchandise and displays were neat and well-stocked.
  • I collaborated with team members to balance cash registers, complete end of day reports, and handle cash discrepancies.

Gilbert

Work experience
  • I researched and gathered information for radio segments and shows.
  • Developed creative and engaging content ideas for radio programs.
  • Engaged with listeners through social media, email, and phone calls to gather feedback and ideas.

Gilbert

Education
  • September, 2015 - September, 2019
  • Fulltime
  • Bachelor Degree in Journalism and Mass Communication

Gilbert

Work experience
  • December, 2014 - September, 2015
  • Fulltime
  • I diligently conducted regular meter readings, ensuring precise and accurate data collection.
  • I vigilantly oversaw the extensive network of water pipelines and kiosks,maintaining their efficiency and integrity.
  • I demonstrated effective leadership by supervising and guiding a team ofdedicated employees, fostering a harmonious and productive work environment.
  • I assigned tasks and ensured that all employees had a clear unders-
  • tanding of theirroles and responsibilities.
  • I meticulously managed timekeeping and maintained comprehensive personnel records, enabling streamlined administrative processes and efficient resourceallocation.

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