About

I am a multi-disciplinary leader with 14(+plus) years of experience in core business functions where I have delivered turnaround strategies for non-performing business units and ideated new products and services in the Financial Service, Procurement, Fintech, Investments and Fund Raising, Communication and PR, Real Estate, and Construction industries. I have excelled in Strategic Thought Leadership and Managing Teams in Cross-Cultural Contexts, Developing Strategic Relationships of Mergers and Change, Portfolio and Relationship Management, Managing High Net Worth Individuals, Stakeholder Management, Policy Development, Growing Assets and Liability Books, Growing Balance Sheets and Income, Business Development, Sales Strategy Development & Execution, Marketing, Partnerships, Managing Operations in High Risk Environments. I design various business strategies and package the content to build team capacity so that they can excel in their assignments, resulting in their growth and ultimately delivering value proposition for the organizations. In addition, I am a Certified Associate Member of the Kenya Public Relations Society. (MPRSK) - Associate Member, membership number 021-3263.

Skills

  • Communication
    10
  • Teamwork
    10
  • Problem-Solving
    10
  • Creativity
    10
  • Leadership
    10

Experience

FESTO IMBO

Work experience
  • Position Summary.
  • Collaborate with CEO, board of directors, and senior management to provide strategic, unbiased advice on business decisions and objectives.
  • Conduct proper diagnosis of company problems and prescribe effective solutions.
  • Analyze business practices to ensure competitiveness and develop improvement strategies.
  • Define company markets and identify industry trends.
  • Develop strategies for enhancing performance and revenue.
  • Key Achievements:
  • Engaged in client meetings to discuss business goals and objectives.
  • Conducted comprehensive market research, analyzed market trends, and provided practical solutions to clients.
  • Analyzed and optimized company procurement processes and workflows for enhanced efficiency.
  • Evaluated competitors' practices and market behavior to develop winning strategies for gaining a competitive advantage.
  • Created and delivered analysis reports to stakeholders.
  • Devised revenue-increasing, cost-cutting, and growth-promoting strategies for operational efficacy.
  • Oversaw the implementation of updated business strategies, taking ownership of the process.
  • Reviewed and analyzed the effectiveness of revised business strategies.
  • Conducted training programs and workshops to enhance employee morale and skills through action-centered learning.
  • Monitored the long-term effects of business changes and ensured profitability through revenue diversification.

FESTO IMBO

Work experience
  • January, 2020 - December, 2021
  • Fulltime
  • Position Summary.
  • Led and directed operations, organization, and thought leadership for the rapidly developing construction services at Skysite Construction Group Limited.
  • Provided cohesion and fostered collaboration among multiple departments, sub-contractors, and complex initiatives in construction design, both future and existing.
  • Oversaw planning and design, site operations, payments, department structures, and development initiatives.
  • Demonstrated leadership, management, and vision to ensure exceptional operational outcomes and achieve agreed-upon growth objectives.
  • Supported company priorities and aligned strategies with the board's goals.
  • Key Achievements:
  • Achieved and exceeded company objectives in project delivery, driving quality and profitability.
  • Established clarity of roles and full accountability for business performance, enabling real-time intervention in problem areas.
  • Assessed organizational structure and recommended changes to optimize efficiency.
  • Developed key performance indicators (KPIs) to measure and predict top-line growth, efficiency, and other metrics.
  • Collaborated with senior leadership to evaluate current organizational strategies, ensuring ongoing project success and growth.
  • Drove innovation in operational efficiency through the development of a CRM system to enhance service efficacy.
  • Led the restructuring, recruitment, selection, orientation, training, coaching, and disciplining of the operations team.
  • Championed the development, implementation, and continuous improvement of organizational management protocols and practices.
  • Successfully managed multiple projects, including the Proposed Roseville Apartment, Cicada Crest Apartment, and Covo Residence, with substantial budgets and expected completion dates.
  • Project Name:
  • Proposed Roseville Apartment on LR. 1/609 in Kilimani Along George Padmore Rd.
  • Ksh 326,000,000.00
  • Expected Completion Nov-2021
  • Project Name:
  • Proposed Cicada Crest Apartment on LR. 1/417 in Kilimani Along George Padmore Rd.
  • Ksh 520,000,000.00
  • Expected Completion Dec-2021
  • Project Name:
  • Proposed Covo Residence on LR. 3734/1156&1157 in Lavington Along Othaya -Gitanga Rd.
  • Ksh 750,000,000.00
  • Expected Completion June-2022

FESTO IMBO

Work experience
  • January, 2019 - December, 2020
  • Fulltime
  • Position Summary:
  • Responsible for the day-to-day operations of the Mopil Sacco Branch Network, including contract negotiations with vendors, product development, marketing, and business strategy.
  • Oversee client relationships and ensure quality service delivery, business growth, and enhanced company profile in the market.
  • Develop and manage approved budgets to ensure efficient and cost-effective operations.
  • Achieved a 70% increase in overall Group Company efficiency through Fintech automation and effective cost-cutting measures.
  • Lead cross-functional teams in developing acquisition business case analyses and collaborate with various departments, such as finance, accounting, legal, tax, and human resources, to ensure smooth deal execution.
  • Key Achievements:
  • Designed and executed Mopil Sacco's successful entry into the money remittance segment, driving market penetration.
  • Developed and implemented compelling 360 marketing campaigns across urban and rural areas, ensuring consistency across all channels (paid media, earned media, direct-to-consumer) with a focus on digital inclusion.
  • Achieved cost management, productivity improvements, and contributed to company growth.
  • Led the expansion strategy that increased market penetration across SMEs and grew the agency market.
  • Successfully drove new business and sustained growth, surpassing targets and identifying new markets with the assistance of regional sales managers.
  • Monitored market activities, identified business opportunities, and addressed potential threats.
  • Ensured compliance with relevant shareholder agreements, policies, and governance requirements.
  • Coordinated governance-related strategies and activities for Mopil Sacco Society Limited.
  • Developed joint projects through agency partnerships, resulting in improved operational performance.
  • Oversaw the credit risk framework and implemented credit strategies, policies, and procedures in alignment with the company's corporate strategy.
  • Managed daily operations, ensuring excellent client service, maintaining internal control, and optimizing processes.
  • Fostered an energetic and committed company culture.
  • Mentored and developed senior and mid-level managers, particularly in operational matters and business development.
  • Analyzed complex problems, synthesized information, and provided clear recommendations using both qualitative and quantitative methods.
  • Built investor confidence in the company's vision and strategy for delivering shareholder value.
  • Established credibility to align stakeholders, inspire teams, and lead multi-disciplinary projects.
  • Received the "Best Employee of the Year" award for outstanding leadership as the Head of Business Strategy at Mopil Sacco Society Limited during the Covid-19 period.

FESTO IMBO

Work experience
  • January, 2018 - December, 2018
  • Fulltime
  • Position Summary:
  • Developed effective business strategies and successfully executed commercial plans.
  • Provided leadership, guidance, and coaching to dynamic sales and marketing teams.
  • Implemented performance management initiatives to monitor and achieve targets.
  • Demonstrated expertise in driving sales through digital and e-commerce platforms, as well as distribution settings.
  • Key Achievements:
  • Led strategic vendor relationships, resulting in a significant increase in brand visibility from 30% to 80% for Mwananchi Credit.
  • Exceeded monthly disbursement targets of KES 200 million ($24.5 million) by implementing effective lead generation and follow-up mechanisms, achieving an outstanding 90% conversion rate for new business prospects.
  • Spearheaded the development of key products, including Auto Logbook Loans, Title Deed Loans, and customized Trade Finance, supporting the Group Sales and Marketing strategy rollout.
  • Developed and executed a sales and marketing expansion strategy that led to the growth of Mwananchi Credit's retail business and achieved market leadership in Kenya.
  • Successfully managed a team of five branch networks across Kenya, exceeding monthly targets and enhancing the customer experience.
  • Created and edited written and recorded content for social media platforms, websites, newsletters, and other channels as part of an elaborate digital marketing strategy.
  • Supported the production and implementation of additional projects such as flyers, reports, podcasts, videos, internal award nominations, website expansion, and event planning.

FESTO IMBO

Work experience
  • January, 2017 - December, 2017
  • Fulltime
  • Position Summary:
  • Restructured the company's Private Wealth Division to align with the business expansion strategy.
  • Designed and implemented recruitment, selection, motivation, supervision, training, and development strategies for the team.
  • Developed marketing, sales, and distribution channels for Cytonn Investments and Cytonn Real Estate.
  • Managed the distribution process for high net worth individuals and customers.
  • Oversaw a portfolio of 13 real estate investment projects worth 77 billion KES and a portfolio of 64 billion KES in investment structured products specializing in alternative assets such as real estate, private equity, and structured solutions.
  • Increased assets under management by $6 million within one year.
  • Participated in all aspects of the investment process, including target country analysis, deal sourcing, due diligence, underwriting, portfolio monitoring, and presentation preparation.
  • Key Achievements:
  • Pioneered the expansion strategy at Cytonn Investments by formulating marketing, sales, and distribution channels from scratch.
  • Recruited and managed a sales team consisting of 100 Financial Advisors and 5 Unit Managers, ensuring the selection of top talent.
  • Motivated and supervised the sales teams, focusing on sales performance management, tracking, and reporting on company products and policies.
  • Led a major re-design to integrate product development activities across the Cytonn management group and affiliates.
  • Established a high-performing team of 105 members, driving Cytonn's transformation journey and achieving faster-than-market growth and superior shareholder returns.
  • Successfully led fundraising efforts and diversified program resources through identifying new sources of funding and implementing business development initiatives.
  • Supported Cytonn's growth strategy by identifying and evaluating potential mergers, acquisitions, investments, and divestitures.
  • Led key product development initiatives, including the launch of the Customer Relationship Management (CRM) system, improving portfolio and relationship management.
  • Developed the end-to-end distribution management handbook policy framework and benefits realization framework.
  • Managed strong brand reputation through effective communication with internal and external stakeholders.
  • Designed and implemented business operations, policy development, process flow improvements, and governance-related distribution efficiency and communications

FESTO IMBO

Work experience
  • February, 2015 - December, 2016
  • Fulltime
  • Positions Summary:
  • Sales and Marketing Team Management: Oversaw the sales and marketing teams, attracting, hiring, and retaining personnel to optimize performance.
  • Performance Monitoring and Improvement: Implemented systems to monitor and improve progress of sales and marketing teams, ensuring alignment with strategic objectives.
  • Commercial Strategy Development: Led the development and implementation of the commercial strategy for the business within the region.
  • Sales Forecasting and Demand Planning: Conducted sales forecasting and demand planning activities to optimize resource allocation and inventory management.
  • Revenue Management: Implemented revenue management strategies to maximize sales and profitability.
  • Budget Management: Generated and monitored the annual budget, ensuring revenue and sales targets were met.
  • Distribution Channel Growth: Successfully delivered growth across all key distribution channels.
  • Collaboration and Leadership: Collaborated closely with leadership to drive business profitability and ensure employees were aligned with strategic direction.
  • Key Achievements:
  • Team Leadership and Performance: Established and led a high-performing team across branches in the Nairobi East Cluster, achieving exceptional performance and profitability.
  • Training and Development: Successfully implemented a training program with a 90% rating, incorporating value change and improving performance of over 500 staff members.
  • Business Development and Account Management: Drove a KES 50 billion increase in deposits through business development, sales meetings, and close relationship and account management, particularly with the "Zidisha Account Product."
  • Human Resource Management: Accomplished regional sales human resource objectives by recruiting, selecting, training, coaching, and disciplining employees, ensuring job expectations were communicated and performance was reviewed.
  • Operational Excellence: Achieved regional sales operational objectives by contributing sales information and recommendations to strategic plans, implementing action plans, resolving problems, and identifying trends and system improvements.
  • Strategy Implementation: Cascaded the organization's strategy throughout the entire organization, developed individual key performance indicators (KPIs) for staff members, and aligned individual performance with departmental and organizational scorecards.
  • Sales Planning and Customer Relationship Management: Established sales objectives, created sales plans and quotas, counseled sales representatives, maintained customer relationships, and identified new customer opportunities.
  • Market Analysis and Product Development: Recommended product lines by identifying new opportunities, surveying consumer needs and trends, and tracking competitors.
  • Relationship Management with Corporate Executives: Established, maintained, and grew relationships with Corporate Executives at the CEO, CFO, and COO level, ensuring operational risk management measures were in place.

FESTO IMBO

Work experience
  • January, 2014 - January, 2015
  • Fulltime
  • Position Summary:
  • Sales Performance: Consistently exceeded Barclays corporate sales and revenue goals by developing aggressive and successful business initiatives and providing effective leadership to sales teams.
  • Team Leadership and Development: Recruited, trained, and managed high-performing teams, coaching staff to achieve goals aligned with corporate objectives.
  • Business Development: Implemented strategies to drive drastic sales revenue increases while minimizing corporate expenses.
  • Relationship Management: Built trusting and enduring relationships with customers, management teams, and peers to maximize client retention and satisfaction.
  • Communication and Organizational Skills: Utilized superior leadership, communication, and organizational skills to achieve maximum sales and provide exceptional customer service.
  • Goal Alignment: Ensured team objectives were aligned with corporate goals and implemented strategies to achieve them.
  • Key Achievements:
  • Outstanding Sales Performance: Recognized as the Outstanding Sales Manager in 2014, delivering exceptional results and leadership with a 180% Green Rating, leading to a promotion to Regional Sales Manager at Barclays Bank of Kenya Ltd.
  • Performance and Profitability: Achieved exceptional performance and profitability, driving business growth and exploring new market opportunities.
  • Business Development Strategies: Developed and executed innovative business development strategies, collaborating with lead generators and scheme sales relationship managers to drive sales and expand customer base.
  • Coaching and Performance Management: Monitored and coached lead generators on professional conduct, presentation skills, and performance management, ensuring adherence to company standards and driving desired behaviors.
  • Customer Relationship Management: Ensured safe custody of customer documentation and provided lead generators with leads, referrals, and pre-approved campaign lists to effectively engage customers and close sales.
  • Support Functions: Assisted in presentations for customers, corporate communications, marketing initiatives, customer events, investor conferences, road shows, and other activities, enhancing overall customer experience and engagement.
  • Team Motivation: Motivated staff and maintained high morale by providing market insights, conducting staff training, and delivering impactful presentations.

FESTO IMBO

Work experience
  • Position Summary:
  • Customer Relationship Management: Built and maintained strong relationships with new and existing customers, providing exceptional operational support and exceeding their needs.
  • Lead Generation: Proactively generated leads and identified potential customers to expand customer base and drive business growth.
  • Sales Revenue Targets: Successfully achieved mass market revenue targets by employing effective internal selling techniques and cross-selling strategies.
  • Data Mining: Utilized data mining techniques to identify sales opportunities within existing customer base and maximize cross-selling potential.
  • Operational Support: Provided comprehensive operational support to customers, ensuring smooth and efficient service delivery and resolving any issues or concerns.
  • Customer Needs Assessment: Conducted thorough needs assessments to understand customer requirements and deliver tailored solutions to meet their specific needs.
  • Relationship Building: Developed and fostered long-lasting relationships with customers, earning their trust and loyalty through personalized service and exceptional customer care.
  • Compliance and Regulations: Adhered to all relevant banking regulations and compliance requirements in the delivery of customer advisory services.
  • Key Achievements:
  • Customer Database Management: Successfully maintained and managed the customer database, ensuring accurate and up-to-date information to facilitate excellent customer care and provide appropriate feedback to valued customers.
  • Outstanding Sales and Marketing Performance: Demonstrated exceptional sales and marketing performance as a Customer Advisor at Barclays Bank of Kenya Ltd, specifically in banking and investment products such as loans, savings accounts (including fixed deposits), current accounts, and credit cards. This outstanding performance led to a promotion to Sales Manager in January 2014.
  • Sales Opportunity Identification: Proactively identified and pursued sales opportunities, converting sales referrals from branch sales and pipelines into actual sales, resulting in increased revenue and customer acquisition.
  • Sales Strategy Implementation: Successfully implemented sales strategies aligned with marketing efforts to acquire, expand, and retain profitable relationships, contributing to the growth of market share in wealth management.
  • Team Leadership and Sales Support: Actively participated in the orientation of new team members, providing guidance and support to enable them to pursue sales leads in viable and competitive markets, ultimately leading to the achievement of sales targets as a team leader.

FESTO IMBO

Work experience
  • Position Summary:
  • High-Pressure Sales Role: Thrived in a high-pressure sales environment where success in closing sales directly impacted salary and career progression. Excelled at working independently with minimal supervision to develop an extensive pipeline for lead generation.
  • Loans Officer: Served as a Loans Officer within the Unsecured Lending Value Center, operating within the Consumer Banking division.
  • Consumer Banking Expertise: Demonstrated expertise in the Consumer Banking sector, specifically in unsecured lending.
  • Strong Sales Skills: Leveraged strong sales skills to meet and exceed sales targets, consistently achieving high performance.
  • Pipeline Development: Proactively developed an elaborate pipeline for lead generation, employing strategic approaches to identify and cultivate sales opportunities.
  • Autonomous Work: Thrived in an autonomous work environment, taking ownership of the sales process from start to finish, including prospecting, relationship-building, and closing deals.
  • Result-Oriented: Maintained a results-driven mindset, focusing on achieving sales objectives and delivering exceptional customer service.
  • Key Achievements:
  • Personal Financial Consultative Advice: Provided expert personal financial consultative advice to clients, ensuring exceptional customer service and maintaining an updated customer database for effective communication and feedback.
  • Sales Opportunity Identification: Identified and pursued sales opportunities, effectively converting sales referrals from branch sales and pipelines into successful transactions.
  • Strategic Sales Implementation: Implemented a results-oriented sales strategy aligned with marketing efforts, resulting in the acquisition, expansion, and retention of profitable relationships. Achieved a 115% green rating by consistently meeting and exceeding sales targets.
  • Risk Management and Compliance: Ensured strict adherence to Know Your Customer (KYC) regulations and customer documentation procedures, verifying customers' instructions to mitigate fraud and money laundering risks.

FESTO IMBO

Work experience
  • September, 2006 - February, 2008
  • Fulltime
  • Positions Summary:
  • Legal Document Preparation: Proficiently prepared a variety of legal documents, ensuring accuracy and adherence to legal guidelines and requirements.
  • Research and Analysis: Conducted comprehensive legal research and analysis, gathering relevant information to support case preparation and decision-making processes.
  • Administrative Support: Provided efficient administrative support to legal professionals, including organizing files, managing correspondence, scheduling appointments, and maintaining records.
  • Client Interaction: Effectively communicated with clients, interviewing them and witnesses to gather necessary information, providing legal advice and information, and responding to client inquiries.
  • Court Proceedings: Assisted in court proceedings, including attending court sessions, preparing necessary documents, and managing a caseload of clients.
  • Case Management: Successfully managed and organized a caseload of clients, ensuring timely and accurate handling of their legal matters.
  • Quoting and Billing: Prepared quotes for clients, ensuring clear and transparent communication of legal services and associated costs.
  • Key Achievements:
  • High Win Rate: Contributed to achieving the highest win rate in the firm by conducting thorough legal research and writing persuasive legal documents.
  • Reputation Enhancement: Played a key role in building a strong reputation for the firm, resulting in increased referrals from satisfied clients and business partners.
  • Effective Leadership: Demonstrated prolific leadership skills in handling both contentious and non-contentious cases, ensuring successful outcomes and client satisfaction.
  • Successful Merger: Successfully oversaw the merger of two companies, contributing to the firm's business expansion strategy and the implementation of new business development strategies.

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