About

I am a dedicated Communications, Public Education, and Customer Relations professional with a Bachelor's degree in Communication and Public Relations from Moi University. With three years of experience, I excel in articulating ideas effectively, ensuring customer satisfaction, and maintaining integrity in all aspects of work. Skilled in communication strategies, customer service, and conflict resolution, I am seeking opportunities that will allow me to utilize my skills to contribute to increased customer satisfaction and organizational success. What I am Looking for: I am seeking a new career challenge where I can optimize my communication, public education, interpersonal, problem-solving, and organizational skills. I aim to contribute to increased customer satisfaction while fostering my own personal and professional growth. I am open to roles that allow me to utilize my experience and skills in communication, customer relations, and public education to make a positive impact within the organization.

Skills

  • Excellent communication and interpersonal skills
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  • People skills
  • sales and marketing
  • Customer service
  • Time Management
  • problem solving
  • Data Analysis
  • Multi tasking
  • Training And Development
  • Conflict Management
  • Strategic Leadership
  • negotiation
  • Customer retention
  • Active listening
  • Excellent analytical and critical thinking skills
  • social media management
  • Public Education
  • ADVOCACY
  • conflict resolution

Experience

Faith Jesca

Work experience
  • Engaging with internal stakeholders through weekly touchpoint meetings
  • Generating communication strategies, templates and sales reports
  • Identifying the needs of new prospects and developing appropriate responses to exceed their needs.
  • Provide accounts with excellent post-sale follow up (communication and management of delivery dates).
  • Preparing Communication plans
  • Communicating with current and new customers regarding our products and services.
  • Increasing customer satisfaction and solving customer problems by addressing any issues, concerns, or problems that arise on assigned accounts promptly.
  • Participate in tradeshows, sales meetings, promotional activities, and professional association meetings.

Faith Jesca

Work experience
  • Drafting reports on public education and advocacy programs and projects;
  • Collecting and collating information on articles in the media about the Commission;
  • Attending to customer enquiries at the front office both on telephone, emails and physically.
  • Participating in creating awareness on maladministration and the role of the Commission through public forums and the use of social media;
  • Participating in preparing and organizing forums to promote and propagate the Commission’s agenda;
  • Developing public education, advocacy and communication content for the general public and special groups such as media and non-state actors;
  • Assisting in organizing forums such as meetings, workshops and trainings for public education sensitizations;
  • Sensitization and training of ministries, departments, agencies and counties on complaints management and access to information;

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