Skills

  • Administration
  • Banking
  • Management
  • Project Management
  • ICT
  • IT

Experience

Fahim Yusuf

Work experience
  • Projects Support: Provide technical support on business and technical projects (Requirements review, solutions design, development, testing and implementation)
  • Support for Mobile banking, internet banking and other bank payment applications.
  • Ensuring system health, monitoring, patch management, upgrade, system testing and integration.
  • Support for B2C and C2B for all telcos integrated with bank system.
  • Channels support representative in Integration of mobile banking via TIBCO for all services
  • Support for bank sms gateway system.
  • Dev-ops support for deployments and systems upgrades.
  • Ensure timely resolution of all ITSM cases escalated from CRM systems.

Fahim Yusuf

Work experience
  • To manage E-products for Retail & Wholesale customers, with a view to meeting their needs through process automation, while adding value to both Customer and Bank.
  • To provide hands-on deployment and support expertise for all E-Banking Products / Solutions to ensure total customer satisfaction
  • In charge of E-Banking projects which include iTax, Mobile / Internet Banking, M-Pesa/Airtel Money Agency, Agency banking, Kenswitch Integration, POS Acquiring, and ATM deployment
  • Training: This involves organizing and facilitating Training sessions for Users of the solution.
  • Support: This involves proffering solutions to support call from Users and also liaising with 3rd party solution providers to ensure optimal system up-time.
  • Make decisions and implement E-banking policies as advised by the Board or the Group Head E-banking.

Fahim Yusuf

Work experience
  • Centrally managing the network of the whole bank including three other branches located upcountry. i.e. Nakuru, Kitale and Eldoret.
  • Centrally managing all the core servers via which all the branches operate. The servers include mail server, internet server, ATM server, SMS banking Server, which all communicate with the Core Banking Application Server which runs the main banking application called Banker’s Realm.
  • Installation, configuration, administration & troubleshooting of Windows 2000/XP Professional, Windows server 2003, and other software and hardware.
  • Executing Back-ups for the banks’ transactions for all the branches at the end and beginning of day on daily basis.
  • General Trouble shooting services to all the clients regarding problems of hardware and software or network issues.
  • Creating a data backup using FTP which automatically and securely transfers the backup files created at the end of day to a server located at Nakuru Branch.
  • Creating and implementing a disaster recovery plan, where real time backups of the core banking application servers will be made on an offsite area which will ensure that the system will continue to run from a remote area

Fahim Yusuf

Education
  • Information Systems Technology

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