Ernest Murage

IT Consultant at Pagina Solutions

since January, 2020

Mb***am@gmail.com

I am an information Technology professional with experience in Health Research and E-Commerce.

Work experience

o Providing end user support and training
o Troubleshooting hardware and software issues related to internal IT
o Troubleshooting system and network issues and diagnosing and solving hardware or software faults
o Installing and configuring computer hardware operating systems and applications
o Data Recovery services
o Designing and implementing hardware protection and data protection best practices

Work experience

o Briefing and managing various external suppliers and stakeholders
o Working with internal stakeholders to ensure alignment in execution of activations to achieve brand goals
o Developing and executing activations plans to ensure all goals are met
o Customer Acquisition through below the line engagements
o Track and measure marketing outcomes including marketing activities, response, leads, sales, retention and ROI
o Generate innovative ideas to promote our brand and our products
o Use customer feedback to ensure client satisfaction
o Ensure brand alignment to increase brand awareness and equity
o Design and implement marketing strategies aligned with business targets
o Generate innovative ideas to promote our brand and products
o Content management on the Masoko Website
o Dropship hub coordination – Inbounding of items and quality control checks
o Team leader of 1 of 3 departmental teams

Work experience

o Data collection for the NHIF’s Health Insurance subsidy program, through household interviews
o Liaising with the field supervisor to ensure high levels of data integrity and data quality
o Prepare field tools and monitor fieldwork costs for projects as required
o Kept accurate records of experiments and investigations
o Prepared sourced data for computer entry by compiling and sorting out information
o Established entry priorities
o Processed customer and account source documents by reviewing data for deficiencies
o Resolved discrepancies by using standard procedures and returning incomplete documents to the team leader for resolution
o Maintained data entry requirements by following data program techniques and procedures

Education