About

Dedicated IT professional with over 6 years of experience in technical support and network maintenance. Strong customer service skills, discretion, and good judgment. Collaborative work style fostering cooperation and teamwork. Highly organized with excellent planning skills. Effective communicator, both orally and in writing, with a knack for analyzing information and solving problems efficiently.

Skills

  • Effective communication skills for collaborating
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Experience

Erick Mosonik

Work experience
  • Technical Support Engineer at   NTT Data
  • Provided telephone and email support, prioritizing multiple issues and maintaining a 75% incoming rate.
  • Conducted first-level diagnosis of system defects; documented, analyzed, and rectified issues.
  • Managed client interactions and troubleshooting steps within CRM for transparency and future reference.
  • Identified and prioritized issues according to published policies, engaging relevant support teams to resolve network faults.
  • Exercised discretion and good judgment in handling sensitive information and situations.
  • Worked independently with minimal supervision, demonstrating high-level organizational and planning skills.
  • Utilized Microsoft Office for documentation and reporting.

Erick Mosonik

Work experience
  • Supported users in the setup and configuration of wireless bridge networks.
  • Diagnosed network problems involving hardware, software, power, and communication issues.
  • Drafted post-mortem documentation analyzing network system failures and restoration efforts.
  • Improved user experience through support, training, troubleshooting, and communication of system changes.
  • Communicated technical information effectively in English, both written and verbal.

Erick Mosonik

Education
  • September, 2014 - November, 2017
  • Fulltime

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