About

With over 10 years of experience in operations,project management and marketing, I have developed strong skills in PR and events management. In my current role as Operations Lead at iPay, I have successfully managed multiple projects, improving transaction efficiency and customer satisfaction. I have a proven track record in building relationships with media and stakeholders, which aligns well with your needs for media coverage and campaign execution. My experience includes planning and executing events that generate leads and enhance brand visibility. I am detail-oriented, creative, and self-motivated. I believe these qualities will help me contribute positively to your team. I look forward to discussing how I can support your clients in achieving their business goals. Thank you for considering my application

Skills

  • sales and marketing skills
    9

Experience

eric mulu

Work experience
  • Operations Manager at   Athena
  • Led a pod of Executive Partners supporting senior executives, improving stakeholder management and delivery consistency through resource allocation and performance reviews.
  • ● Standardised onboarding and inspection workflows within a remote environment, reducing early-stage delivery issues by 27% through documented playbooks.
  • ● Analysed client–Executive Partner performance metrics and resolved escalations while ensuring timeline management across distributed teams operating in multiple time zones.
  • ● Strengthened operational governance and logistics management by enforcing adherence to Athena’s values, improving engagement across the Nairobi hub.
  • ● Delivered immersive onboarding and monthly virtual sessions, increasing project management productivity and target attainment across a fully distributed operating model.
  • ● Acted as the primary expeditor between clients and delivery teams, ensuring alignment with capacity, execution, and end-to-end delivery expectations.
  • ● Promoted flexible, people-centred project planning, contributing to a scalable hub model that supported sustained growth without servic

eric mulu

Work experience
  • Spearheaded the integration of NFC-enabled devices, enhancing
  • transaction efficiency by 23% and boosting customer satisfaction.
  • ● Ledateamof10cross-functional members, improving operational
  • workflows and reducing response times by 18%.
  • ● Established strategic partnerships with banks and financial institutions,
  • increasing cross-border transactions by 40%.
  • ● Managedonboarding and training processes for new hires, resulting in a
  • 97% retention rate over the past 8 months.
  • ● Conducted market research to identify key challenges in payment
  • technology adoption, supporting data-driven decision-making.
  • ● Monitored HR metrics to ensure alignment with organizational goals,
  • driving consistent improvements in employee satisfaction

eric mulu

Work experience
  • Oversawthe growth of Airtel Kenya’s team from 230 to 430 staff,
  • achieving a 6.6% growth in gross adds in the first year and sustained
  • growth of 3.1% and 3.6% in subsequent years.
  • ● Developed and implemented the NFC-enabled devices strategy,
  • resulting in a 20% increase in transaction efficiency.
  • ● Ledageographically dispersed team, enhancing project coordination
  • and reducing delays, and utilized virtual collaboration tools.
  • ● Executed the "Till ni Till" initiative, contributing to a 10% increase in
  • Airtel’s market share.
  • ● Created a structured onboarding program to improve new employee
  • integration and satisfaction.
  • ● Established a franchise model that expanded regional footprint and
  • improved operational efficiency.
  • ● Strengthened partner relationships, unlocking new sales opportunities
  • and diversifying revenue streams.
  • ● Achieved the highest Brand Love score in East Africa through
  • exemplary customer service practices

eric mulu

Work experience
  • Achieved a 5-point gain in market share, increasing from 83% to 88% through a targeted promotion campaign in
  • competitive regions.
  • ● Ledtrade marketing strategies that expanded retail channels, resulting in an 18% increase in sales volume in the
  • first quarter.
  • ● Oversawvirtual team collaboration for marketing initiatives, enhancing communication and project timelines.
  • ● Built relationships with distributors and key clients to drive brand growth and establish long-term partnerships.
  • ● Managedmarketing investments to align with company goals, improving customer satisfaction.
  • ● Streamlined communication between stakeholders, reducing response times by 20%.
  • ● Analyzed market trends to inform strategic sales and marketing adjustments.
  • ● Implemented Coca-Cola’s "Right Execution Daily" (RED) tool to enhance trade execution and operational
  • excellence.
  • ● Optimized fleet management, reducing logistics overheads by 22%

eric mulu

Education