Job Purpose

To oversee the accounting department, developing financial strategies, making investment decisions, helping company leadership with strategic planning, and making sure the company complies with financial regulations.

Responsibilities

Perform financial analysis and reporting to management as needed.
Assist in the development and implementation of goals, policies, priorities,... and procedures relating to financial management, budget, accounting, and/or payroll.
Establishes system controls for new financial systems and develops procedures to improve existing systems.
Perform month-end accounting activities such as reconciliations and journal entries.
Coordinate with finance team to complete assigned accounting tasks within deadlines.
Evaluate computerized accounting systems and provide recommendations to IT team for performance improvements.
Generate financial reports and statements to Managers for review.
Analyze financial discrepancies and recommend to the management effective resolutions.
Monitor expenditures, analyze revenues and determine budget variances and report the same to the management.
Respond to accounting inquiries from management in a timely manner.
Assist in budget preparation and expense management activities for assigned accounts.
Assist in auditing activities by providing necessary information and preparing requested documentations.
Monitor and record financial transactions according to company policies and regulations.
Review and recommend changes to existing accounting procedures.
Ensures the credibility of the accounts of the company in accordance with the standards determined by management.
Prepares statements and reports of estimated future costs and revenues.
Ensure tax returns are filed on a timely basis
Provide support to related companies

Minimum Requirements

Bachelor's degree in accounting or relevant field
Must possess a Certified Public Accountant (CPA) license in good standing
Must possess a valid CRB Certificate or Report from a recognised Credit Reference institution.
Minimum 7 years' experience as a CPA in a corporate setting
Extensive corporate and personal tax experience
Exceptional computer skills, including Microsoft Office and databases
Expertise working with XERO will be an advantage
Well-conversant with IFRS financial statements
Consistent, accurate, and thorough with an eye for details
Exceptional organizational skills and aptitude for numbers
Outstanding communication skills, written and verbal
Outstanding phone and email etiquette
Able to thrive in a deadline-driven environment
Able to motivate the team and lead by example
Detail-oriented
Ethical, Honest and Transparent
Disciplined
Awareness of the commercial trends and developments within the industry
A demonstrable problem solver
Able to identify, mentor and grow the leadership potential of members in your team(s)
Able to work well with other team members across cultures.
Time management-must adhere to strict deadlines for reporting, filing and auditing financial reports more

KEY RESPONSIBILITIES

Selling Company Products and Services in order to ensure sustainable business growth
Actively take part in sales activities organized by Company in order to acquire business.
Offer excellent customer experience while interacting with customers on different payment channels.
Gather feedback from customers on Company products & services and their experiences.
Daily... Sharing of business acquisition Reports
Continuously seek to deepen knowledge on the companies offering and the industry trends

MINIMUM EXPERIENCE

Job Requirements

Must have a minimum Mean Grade of C plain in KCSE
Experience in sales will be an added advantage
Computer literacy – MS Office Suite
Degree or Diploma in a business-related field from a recognized institution is added advantage.

Experience, Skills & Personal Attributes:

Excellent communication skills both oral and written
A confident person who is self-driven with strong interpersonal and negotiation skills.
A person of integrity and with good negotiation skills.
Ability to be an agent of change and Innovation with a strong desire to excel.
Ability to deliver set business targets and service with minimum supervision.
Flexible and willing to travel on short notice.
Age: 20 years – 30 years more

KEY RESPONSIBILITIES

Endeavor to establish an outstanding working relationship with service providers in designated field.
Bargain or support bargaining with key essential service to enhance the cost structure.
Prepares annual, quarterly, and monthly update accounts on current opponents or business possibilities.
Work together with colleagues from other departments to improve efficiency and... overall service delivery.
Give prompt reports on crucial issues to direct senior officer, suggest answers where obtainable.
Supervise essential key account possibilities.
Make propositions, give suggestions, and designate sales target and job obligations to each sales staff.
Appraise performance of staff, give suggestions, reward or award punishment, and offer proposals on dismissal of personnel where applicable.
Recommend hiring additional staff and make required resources available to accomplishing target objectives and goals.
Solicit for other job duties needing attention to enhance service and improve customers’ contentment to a reasonable extent.
Take part in interview of candidates while supporting decision making to hire successful applicants.
Offer inspiration and training of internal sales personnel on how to attain business sales objective.
Assist team managers to intensify sales via training on sales methods.
Generate action plans to enhance performance and productive capacity of underperforming personnel.

MINIMUM EXPERIENCE
Job Requirements

Must have a minimum Mean Grade of C plain in KCSE
Experience in sales will be an added advantage
Computer literacy – MS Office Suite
Degree or Diploma in a business-related field from a recognized institution is added advantage.

Experience, Skills & Personal Attributes:

Ability to direct and be a mentor on the sales ground by actively working to attain everyday sales objectives 
Excellent communication skills both oral and written
An outstanding supervisory experience.
Demonstration of positive team player spirit and cooperative sales skills within the organization.
A confident person who is self-driven with strong interpersonal and negotiation skills.
A person of integrity and with good negotiation skills.
Ability to be an agent of change and Innovation with a strong desire to excel.
Ability to deliver set business targets and service with minimum supervision.
Flexible and willing to travel on short notice.
Age: 20 years – 30 years more

KEY RESPONSIBILITIES

Formulate marketing strategies including digital, advertising, communications, and creative strategies to achieve the sales targets for the organization.
Develop and implement strategies that drive brand positioning that generates demand and interest among merchants.
Drive brand message that is strong and consistent across all channels and marketing efforts (like events,... email campaigns, web pages and promotional material)
Maintain a cohesive, highly trained, motivated team sufficient to meet daily department demands, providing training, development, support, and leadership.
Drive brand love through motivating, leading, and influencing all the staff in all the departments by being the marketing ambassador.
Lead in the marketing research On Consumer behavior, merchant feedback, customer expectations, market insights with a goal to develop and implement Customer value proposition (CVP), share updates on pricing, competitive advantage, to improve customer experience, delivery mechanisms and content relevant to merchant acquisition and education.
Provide active, intentional leadership to the marketing team; provide timely and constructive feedback; monitor the accomplishment of team and individual goals and objectives; foster an environment of continuous learning consistent with the needs of the organization, team, and the individual staff member.
Coordinate Brand events, campaigns, and meeting logistics.
Support design and direct all digital platforms and strategies, including website, mobile applications, Search Engine Optimizations and Social media assets.
Growth in market share through increased product uptake Promotion of the brand through product communication development.
Develop and coordinate the implementation of the marketing budget.

Operational Responsibilities

Coordinate brand surveys as well as market intelligence and feedback.
Coordinate the contracted marketing agencies to ensure effective service delivery.
Review and submit reports on the implementation of the marketing strategies and work plans.
Guide the team in the development of marketing and promotional materials.
Conduct periodical reviews of the marketing plans to ensure the plans are aligned with the corporate Our client’s marketing strategy.

JOB SPECIFICATIONS
Education

A bachelor’s degree in marketing, communications or social sciences field with relevant qualifications including marketing, Business Growth, customer Experience, communications and/or public relations
Certification in Strategic Management and Leadership

Experience

Experience in strategy development & implementation
3 years of marketing/product management experience
3 years in Digital marketing

Knowledge and Skills

Legislations related to payments service provider and financial industry.
Marketing principles
Ability to use email campaigns, blogs, forums, and social media experience to generate leads.
Understanding analytics and measuring return on Investment (ROI)
Creative, communication, negotiation, writing and presentation skills

Personal Attributes

Innovative strategic marketer and planner
Business acumen
A team player disposition
Sharp knowledge of market trends
Good public image and personality

Physical Demands

Ability to travel.
·Flexible working hours more

Job Purpose
The Merchant Support Executive will be responsible for providing and accomplishing action plans for merchant support activities in an assigned region, through responding to merchants’ enquiries, maintaining relationships with new and existing merchants and other related activities for the continued profitability of the company.

Responsibilities

Resolve merchant issues, requests,... enquiries, and complaints via phone call, site-visits, emails, and other communication channels in a timely and customer-friendly manner to satisfy and retain them.
Provide our merchants training regarding usage of the iPay merchant dashboard, POS terminal usage and card schemes acceptance guidelines.
Conduct regular on-site and off-site visits to check on our merchant’s activities to ensure smooth operations. 
Collect supporting documents via electronic means from merchants or e-merchants to keep as a reference for any future usage/disputes
Ability to cross sell and upsell to new and existing merchants. 
Prepare and submit daily activity reports for assessment

Qualifications

University graduate from a recognized university 
Proficient in relevant computer applications (Word processors, Browsers, Spreadsheets) 
1-3 years of experience in a call centre environment would be an added advantage 
Knowledge of customer service practices and principles is a must.
Excellent internet usage, data entry and typing skills are a must.
Superior listening, verbal, and written communication skills are a must.
Ability to handle stressful situations appropriately. 

Key Competencies 

Good understanding of customer service standards and operations of a customer service centre 
Good knowledge of controls and procedures of a payment platform’s operations
Good knowledge of Operational and Compliance Risk Policies. 
Good knowledge of our products and Services 
Ability to work independently, meet deadlines and obtain results 
Strong decision-making and forward planning ability. 
Good interpersonal and communication skills. 
Proficiency in various computer applications and a general understanding of payment software 
Good performance track record 
Demonstrable emotional intelligence 
Demonstrable empathy and compassion. 

Personal Attributes 

A demonstrable team player 
Strong analytical skills 
Demonstrable and proven high integrity
Diligent more