Eric Juma

General Manager at Jofrim (E.A) Company Limited

since November, 2019

er***ma@gmail.com

Work experience

Managing the daily operations of the Executive office and acting as a focal point of information between the office and site activities.
Providing administrative and secretarial support to the directors, screening and directing enquiries where appropriate.
Monitoring internal and external communications of the office and ensuring traceable system of necessary responses.
Drafting routine correspondences like new business proposals and client review reports.
Maintaining calendar of appointments, meetings, travel and other events of the directors and implementing organizational arrangements and provision of briefs.
Working closely with the directors in preparing for and follow up for client meetings.
Ensuring the Executive Office is compliant with statutory requirements including business licenses.
Assisting in board and founder relations, including scheduling , document preparation and logistics.
Coordinate staff meetings, appraise staff performance and review.

Work experience

Relationship management with both new and existing clients by calling, visiting and organizing networking dinners and breakfasts.
Developing and implementing an annual strategy for the bank and the roadmap on how the set Asset Finance targets are to be met in order to grow the bank's liabilities, assets and NFI.
Conducting competitor matrix and reviewing the Rafiki Microfinance Bank Asset Finance lending policies and procedures so as to remain competitive in the market.
Ensuring timely loan repayments through constant phone calls and client visits and advising them on the importance of prompt loan repayments in an effort to maintain an acceptable PAR.
Visiting car dealers across the country for sustained relationship management to enhance advocacy and referrals and ensuring that the loans are processed within the stipulated turn-around-time (TAT).
Overseeing the management of a team of assigned Relationship officers in branches in an effort to ensure they meet their set targets in terms all their key performance indicators with a bias to Asset Finance from a quantitative and qualitative perspective.
Conducting quarterly training for all bank staff on Asset Finance
Conducting quarterly review presentations to the management and the board on the performance of Asset finance
Conducting induction presentations on Asset Finance to all the new staff joining the bank in various capacities.

Work experience

Identifying, developing and nurturing relationships with the bank’s SME clients.
Onboarding of new SME clients and at the same time continuously monitoring and nurturing the said relationships.
Developing, Implementing and packaging competitive value propositions targeting major clients for deposit mobilization, high quality asset portfolio and growth of the non funded income streams
Processing loans for disbursement to clients (security perfection).
Collection and monitoring performance of loans to maintain the PAR at acceptable percentage.
Providing weekly, monthly and quarterly reports on performance of loans to the branch manager.
Training Agents on the Agency Banking Model.
Supporting Agents through arranged Marketing drives and branding.
Handling customers' complaints and inquiries on transactions, loan qualifications etc.
Marketing the bank's products and services during marketing drives and field days.
Snap checking cashiers’ transactions at close of business hours.
Training and mentoring relatively new staff on proper loan appraisals, disbursement and collections.

Work experience

Identifying, developing and nurturing relationships with the bank’s micro clients. •
Onboarding of new micro clients and at the same time continuously monitoring and nurturing the said relationships.
Developing, Implementing and packaging competitive value propositions targeting major clients for deposit mobilization, high quality asset portfolio and growth of the non funded income streams
Processing loans for disbursement to clients (security perfection).
Collection and monitoring performance of loans to maintain the PAR at acceptable percentage.
Providing weekly, monthly and quarterly reports on performance of loans to the branch manager.
Training Agents on the Agency Banking Model.
Supporting Agents through arranged Marketing drives and branding. • Handling customers' complaints and inquiries on transactions, loan qualifications etc.
Marketing the bank's products and services during marketing drives and field days.
Snap checking cashiers’ transactions at close of business hours.
Training and mentoring relatively new staff on proper loan appraisals, disbursement and collections.