About

Solution-oriented, detail-oriented, and problem solver with 5+ years of experience handling administrative, online research, and customer support duties. Passionate about customer satisfaction.

Skills

  • Highly organized and detail-oriented
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  • Administration
    10
  • Excellent Microsoft Office skills
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  • Computer Skills
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  • Excellent communication and interpersonal skills
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  • Customer service
    10
  • Teamwork
    10
  • Flexibility and Adaptability
    10
  • Ability to Multitask
    10
  • Team leadership/Facilitation/Conflict resolution
    10
  • Critical thinking and problem solving
    10
  • Data Entry
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  • Google Suite
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  • English
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  • Kiswahili
    10

Experience

Emmanuel Agumba

Work experience
  • Responded to and resolved 180+ clients’ inquiries daily.
  • Resolved 100+ daily customer inquiries.
  • Trained and guided customers.
  • Trained and mentored new employees.
  • Supported in performing administrative tasks, and processed orders.
  • Scheduled visits to customers by field technicians.
  • Prepared daily customer reports, and updated customers’ database.
  • Proposed a more efficient call script for reduced customer handling time.

Emmanuel Agumba

Work experience
  • February, 2020 - February, 2021
  • Fulltime
  • Trained and managed 60+ agents and 150+ clients daily.
  • Resolved 100+ daily client and agent inquiries.
  • Performed data verification, and entry.
  • Received a 98% customer satisfaction rating.

Emmanuel Agumba

Work experience
  • Online Researcher and Data Indexer at   Freelance
  • Handle online research and essay writing, and prepare PowerPoint presentations.
  • Handle data mining, entry, verification, indexing, and validation.

Emmanuel Agumba

Work experience
  • September, 2018 - January, 2020
  • Fulltime
  • Performed data verification, transcription, and entry.
  • Awarded for excellent service – accurate data entry and attention to detail.

Emmanuel Agumba

Work experience
  • Recruited, trained, and managed 70+ agents.
  • Responded to and resolved agents’ and customers’ inquiries.
  • Resolved 100+ daily customer and agent inquiries.
  • Processed customer orders
  • Trained and mentored new employees.
  • Pioneered a new line of business.
  • Proposed ideas for efficient service delivery and cost reduction.
  • Achieved 95% annual customer retention, and 96% of well-trained and managed agents.

Emmanuel Agumba

Education
  • September, 2015 - April, 2016
  • Fulltime
  • Leadership Development and Mentorship

Emmanuel Agumba

Work experience
  • Prepared ISO-related reports, and sales contracts, and resolved customers’ issues.
  • Identified new market opportunities through data mining and analysis.
  • Conducted research, and created presentations.

Emmanuel Agumba

Work experience
  • Provided administrative and clerical support to managers and employees.
  • Prepared reports and documents.
  • Resolved customers’ and employees’ inquiries.

Emmanuel Agumba

Education
  • September, 2012 - April, 2016
  • Fulltime
  • Agribusiness Management and Trade (Second Class Upper)

Emmanuel Agumba

Education
  • January, 2008 - November, 2011
  • Fulltime
  • High School Education (KCSE)

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