About

Goal oriented Human Resource professional who is skilled in recruitment processes, onboarding, trainings and maintaining of employee records. I have gained knowledge of the HRMIS systems, specifically Work-Pay system. Besides, I possess good time management and organizational skills with good knowledge in computer. My goal is to obtain a position in the human resource department that will offer me an opportunity to utilize my experience and skills to help the organization in providing efficient human resource services as well as achieving the organization’s overall objective.

Skills

  • Microsoft Office
  • Office management
  • Recruiting
  • HR

Experience

Dominic Shiundu

Work experience
  • Provide orientations for new employees by sharing onboarding packages and explaining company policies.
  • Filing of all documents (Employee documents & correspondences
  • Collaborate with the other department heads to post job ads on career pages and process incoming resumes – shortlisting.
  • Maintain employee records (soft and hard copies)
  • Update HR databases (e.g. new hires, separations, vacation, and sick leaves)
  • Assist in payroll preparation by providing relevant data, like absences, bonuses and leaves
  • Prepare paperwork for HR policies and procedures
  • Coordinate HR projects, meetings, and training seminars
  • Process employees’ requests and provide relevant information
  • Coordinate individual and team performance review sessions to discuss strengths and weaknesses
  • Conduct skills gap analyses to identify areas of improvement
  • Design training curricula within time and budget constraints
  • Produce physical and digital educational material (e.g. videos and case studies)
  • Onboard new employees.
  • Monitor sales objectives and results
  • Collect feedback from trainees and managers about training courses
  • Report on the impact of training programs (e.g. sales achieved)
  • Liaise with external trainers or industry professionals and organize seminars
  • Maintain updated records of training material, curricula, and costs
  • Prepare reports and presentations for internal communications

Dominic Shiundu

Work experience
  • Filing of all documents
  • Prepare paperwork for HR policies and procedures
  • Onboard new employees
  • Maintain employee records
  • Provide Time & Attendance reports, leave reports and bonuses for payroll purposes

Dominic Shiundu

Work experience
  • Call Centre Representative at   CCI Kenya
  • January, 2021 - December, 2021
  • Fulltime
  • Handled inbound and outbound calls
  • Maintained up-to-date knowledge of product and service changes
  • Uploaded social media posts and monitored traffic on social media pages, answering relevant queries and providing product knowledge to customers.
  • Assisted customers by answering questions, responding to inquiries and handling telephone requests.
  • Resolved concerns with products and services to help with retention and drive sales
  • Responsible for sending and receiving emails from customers in relation to the products and services offered and answering any relevant queries.
  • Escalated customer queries and complaints to the relevant departments
  • Engaged in learning and development opportunities to promote continued performance improvement

Dominic Shiundu

Work experience
  • Answered constant flow of incoming customer calls and made outbound calls
  • Engaged in portfolio at risk collections
  • Promptly responded to inquiries and requests from prospective customers
  • Performed accounts opening and closure duties, editing and maintenance of customer information and data clean up.
  • Responsible for conversion and activation of dormant accounts in the system.
  • Recommended company products to customer and offered advice where necessary

Related persons

Brian Musukuya WSoftware Test Engineer at technobrainltd.com