About

I am a result driven IT specialist with hands on experience in ICT Service Support, Manual and Automated Software Testing, Customer Experience and Office Administration with a great interest in ensuring efficiency in IT systems and processes coupled with distinctive customer service and administrative proficiency.

Skills

  • IT support specialist
    10
  • Software Testing
    8
  • customer service
    10
  • Data Entry
    10

Experience

Brian Musukuya W

Work experience
  • 1. Test new software and Operating system
  • 2. Test specifications, test cases and automation scripts
  • 3. Perform detailed analysis of test results and update test cases accordingly
  • 4. Provide feedback to users and other engineers
  • 5. Experience in Test automation
  • 6. Experience in Manual testing
  • 7. Strong debugging skills
  • 8. Experience in Azure DevOps
  • 9. Proficient with using containerization technologies i.e., Virtual Machines.

Brian Musukuya W

Work experience
  • November, 2018 - August, 2022
  • Fulltime
  • 1. Provide user support in the use of hardware and software ICT services.
  • 2. Effective first line ICT support for all the incoming technical tickets to avoid disruption of services both remotely and in person.
  • 3. Configuration and deployment of ICT hardware including computer network devices.
  • 4. Installations of software on workstations and configuring them to the network as per the ICT policy.
  • 5. Management of Active Directory tickets such as creation of new users, issuance of login credentials, password resets and deletion of users leaving the bank.
  • 6. Troubleshoot of all users’ hardware and software faults on workstations and peripherals.
  • 7. Proficiency in Microsoft Office 365
  • 8. Training and sensitization of end users on usage of the newly rolled out software.
  • 9. Manage and liaise with IT vendors for maintenance of faulty parts and equipment
  • Assist in data backup procedures as per ICT policy.
  • 10. Ensuring proper documentation of ICT assets within the premises.
  • 11. Ensuring proper operation of ICT equipment within the premises

Related persons

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