About

Motivated IT personnel with experience in management, customer service, networks & telecommunication.

Skills

  • information technology skills
    9
  • Customer support
    10
  • cloud computing (AWS)
    7
  • English and Kiswahili
    10

Experience

Derrick

Work experience
  • Resolved work flow issues to optimize team productivity and improve delivery times.
  • Handled the customer service system, assign tasks to team members & have the tickets raised resolved in within timelines.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issues resolution and dynamic communication skills.
  • Worked closely with Procurement & accounts departments to support & enhance proper use of the ERP systems
  • Aligned IT solutions and deliverables with company strategic vision.

Derrick

Work experience
  • Provide day to day support to all personnel & staff in the company's umbrella on matters technology
  • Keep track of all ICT assets in the alpha group umbrella
  • Troubleshoot any network and system issues that may arise
  • Maintain all ICT assets under the company
  • Assist with quality tests and assurance of new software release
  • Manage IT hardware resources & ensure proper data handling is done
  • Provide remote & physical support to users in & outside the country
  • Perform any other duties assigned to me by my supervisor.
  • Resolved work flow issues to optimize team productivity and improve delivery times.
  • Worked closely with vendors and technology partners on integrations, infrastructure and ERP solutions.

Derrick

Work experience
  • Coordinate and organize seamless client registration across the county
  • Coordinating and participating in sensitization of clients and local leaders
  • Ensuring proper functionality of all registration gadgets in all 39 workstations
  • Supervise 600 community health workers in conducting an E-verification process
  • Supportive supervision of health staff in the County
  • Supervision , mentoring and coaching of student on attachment at the Imarisha afya ya mama na mtoto program
  • Report to the program administrator on any issues that may arise

Derrick

Education

Related persons

Ennocent Emmanuel OdhiamboEmployee Relations, Benefits and Wellness Analyst at KCB Group
Jeremiah BulibahProcurement