About

I am an exceptional Business Development, sales & marketing, Project Management, and Team Leadership and Development professional possessing over 13 years of experience in Banking, microfinance, International Non-governmental Organizations, Social Enterprise Startups, and Government Parastatal. I have spearheaded and implemented innovative, growth-focused commercial strategies which have led to profitable business growth. I am a hands-on strong team leader who has built, trained, coached & managed cross-functional teams to exceed expectations & fulfill project KPIs. I am looking for an opportunity where I can utilize my skills & knowledge and work toward fulfilling an organization’s strategic vision.

Skills

  • Management
  • Microsoft Word
  • Typing Skills
  • Customer service
  • Marketing
  • Ms office
  • Sales
  • Product management
  •  Strong planning and project management skills
    10
  • Team Building and People Management
    10
  • sales and marketing
    10
  • business strategy
    9
  • profit and loss management
    10
  • strategic thinking
    10
  • problem-solving
    10
  • 10
  • Independent and entrepreneurial self-driven
    9
  • Data Analysis
    8

Experience

David Dindi

Work experience
  • I was the Country Project Lead. I drove company performance by developing and implementing strategies that have led to high sales growth, high revenue generation, quality operations standards, high net promoter score, and excellent financial management and reporting.
  • Responsibilities:
  • I developed and rolled out sales strategies and business processes while monitoring & maximizing the efficiency of overall project operations and addressing potential issues when they arose;
  • I developed and managed relationships with Key Accounts Clients, farmers, and other stakeholders. I ensured the aggregation of farm produce was a success.
  • I recruited, onboarded, trained, coached, and conducted performance management, and refresher training for the sales and support teams and drove teamwork within the company.
  • I sourced, communicated, and negotiated with suppliers, ensured the timely delivery of stock shipments, and managed warehouse operations and stock reconciliations.
  • Prepared and shared monthly management reports; sales, and GP analysis reports. I also ensured resource availability and allocation. This was tracked in the CRM I created.
  • I assessed costs, supply, & demand and identified products that provided better gross profit margins, and evaluated competitors to determine competitive product pricing.

David Dindi

Work experience
  • As the Regional Coordinator, I drove into the overall company performance and implemented procedures geared towards improved staff satisfaction, retention, and performance with the goal of sales growth, improved debt collection, and customer satisfaction.
  • Responsibilities:
  • Business Operations Management and Change Management
  • I directed and oversaw operations staff and ensured that they are motivated and trained to carry out their responsibilities to the required standard. Oversaw branch operations, compliance with regulations, optimal staffing, availability of resources, warehouse management, and cash management, and updated the directors on the company’s operational health across all the branches. I grew branches from 6 to 13 across Kenya and Uganda.
  • Executed and delivered on the set targets including portfolio management and sales growth, Gross Profit management, client recruitment, key accounts management, and Net Promoter Score enhancement. I grew the monthly sales volume from Kshs. 6M to Kshs. 35M, and loan book from Kshs.12M to Kshs.96M in 3 years. I also maintained the Day 1 Portfolio at risk at below 10% and the net promoter score at 95%. The client numbers grew by 300% in three years.
  • Ensured delivery of Profit and customer and growth targets for the allocated markets while proactively and visibly managing risks and opportunities throughout the years.
  • Owned the delivery of both commercial and brand-building objectives and KPIs
  • I established standard operating procedures (IT, HR, Logistics, Data, Sales Process) in collaboration with specialist process-oriented roles and embedded routines in the communication and execution.
  • I proactively managed and developed a strong regional partner network and fostered strong relationships and engagement that delivered the business plans and performance promise.
  • Planned and set timelines for different activities and deliverables across all sales teams; tracked the implementation of those cross-functional activities including sales process changes, data and IT changes, recruitment, staff training, and development.
  • Enhanced buy-in for changes, selling the value of changes and ensuring compliance with changes across the team; through this, we successfully modified our sales, IT, and logistics processes with over 90% staff approval rates.
  • I understood, owned, and delivered each product's pricing strategy and logistics and explored ways to optimize value chains and net revenue management. This resulted in sales of high-value, high-profit margin products leading to increased profits.
  • Scoped new office locations and coordinated access to infrastructure; I identified opportunities to build new business through existing and new customers or routes to market. We opened 7 more branches.
  • Regional Budget Management. I managed the company’s financial planning, coordinated with the Area Management teams to ensure that records and analyses were maintained accurately, and provided the management team with up-to-date accurate weekly reports on the business’s financial condition. In addition, I analyzed and reported on the company’s financial health and provided projections on the financial needs and the resource mobilization strategy and reviews. I reduced branch operation costs by 20% through a streamlined cash management process, renegotiation with service providers, and improved compliance monitoring, and checks.
  • Managed optimization of stock levels with data-based decision-making on the amount of each stock type to be maintained. Proactively led shipment plans for customers using orders and stock level forecasts, monitoring and providing analysis on the P&L to deliver the annual budget, and constantly seeking ways to improve ROI.
  • provided expert research and advice on allocated market trends including consumer, competitor, and political insight, and thereby identified further opportunities to drive business development.
  • People Management
  • Drove company culture by constantly communicating the company vision and values, further enhanced buy-in to the unique approach to sales and rural development
  • Hired, trained, supported, and motivated all the Area managers and their direct reports. I trained all staff on DQ Sales and resolving blocks that enhanced their sales skills and experience.
  • Ensured cross-functional collaboration with different teams i.e., data/research teams, HR, admin, risk and compliance, business processes, etc. I had weekly joint meetings & One on Ones.
  • Drove performance and productivity across the sales and logistics teams and ensured delivery of revenue (responsible and accountable for a team of 6 managers and 66 other staff). Conducted performance management and support through development plans.
  • Directed and monitored Area Managers and completed formal quarterly performance evaluations of all Area Managers. I held each individual (Managers, Sales Reps, and logistics officers) accountable for their assigned deliverables and participated in designing incentive plans to reward key performers.
  • I Enforced Compliance & ethics to ensure the team is prudent & adhered to the code of business conduct through the prudent use of resources. Compliance was maintained at above 96%.
  • I Provided enthusiastic leadership that shaped employees' attitudes & built morale. I rated high on people management. The employee turnover reduced from 40% to 8%. I also initiated a Leadership Development Program that promoted 3 officers to branch managers in phase 1 driving engagement and motivation of the entry-level staff.
  • I harnessed synergy within the team to perform and deliver the expected sales targets and generated the expected revenue for the company while successfully managing relationships with key partners (agents and key accounts) and distributors for great staff and customer experience.

David Dindi

Work experience
  • August, 2014 - December, 2017
  • Fulltime
  • Key Responsibilities and Achievements
  • I Spearheaded the planning and implementation, documentation, evaluation, and reporting of the project activities and achievements. We linked over 9,000 VSLAs to banks, surpassing a target of 6,000 VSLAs and 182,000 VSLA members against a target of 120,000 VSLA members.
  • Participated in financial planning and phasing, administered & monitored expenditures against budgets, & maintained budget tracking records for the project. I ensured 100% compliance.
  • I Built partners’ capacity. I created a collaborative environment and framework for engagement by different stakeholders. I ensured proper management of the partners who were our key accounts/project stakeholders.
  • Worked with Arifu and Mercy Corps Agrifin Accelerate Programme to digitalize messages toward farmers in VSLAs. This facilitated farmer education and ensured continuous support.
  • Co-developed 4 savings and 1 credit product with 4 different financial institutions. We conducted pilots and scaled up the products.
  • Coordinated project logistical and administrative support in liaison with the Procurement and Logistics Officer. We maintained above 97% through continuous support in compliance and financial management.
  • I participated in project proposal development, donor search & correspondence.
  • Team and performance management and drove teamwork in achieving project goals.

David Dindi

Work experience
  • In charge of the Nyanza region and tasked with growing a high-quality regional asset portfolio within the mid-market. I supported 12 branches with 26 Micro Credit Relationship Officers.
  • Responsibilities:
  • Sales & Marketing: developed and forecasted sales, established KPIs & designed cross-selling programs & campaigns in the region. I influenced & supported the team to achieve KPIs and helped recruit and manage key accounts. Through these initiatives, the loan book of the region grew from Kshs.96M to Kshs.372M in two years. The 30 days Portfolio At Risk reduced from 17% to 3 % making the region the most improved at the end of year 2.
  • Promoted payment channels such as Visa and Mobile wallets with a clear performance matrix.
  • Customer service: built relationships, assessed customer needs, and documented feedback. The net promoter score was maintained at over 90% over the period with a few actioning.
  • Strategy & Leadership: collaborated with the Sector Manager to determine the sector’s gross profit and annual unit plans by analyzing trends and results and implementing marketing strategies. Aligned the branched with the overall sector targets and developed teamwork. The sector GP grew by 42% by end of year 2 as a result of team-improved productivity.
  • Performance management: I provided support to sales associates, and credit officers, to enable them to generate market leads and close new deals, organized periodic training, and oversaw target delivery and recognition. I supported the branch teams in discussing and supporting staff through Performance Improvement Plans. The average loan book per officer grew from Kshs. 3.6M to Kshs.14M, the 30 Days Portfolio At Risk was maintained at below 2%, and the compliance rating for the region was at 95%.
  • Partnership Management: Developed and maintained channels between partners and the staff in the respective branches. Micro energy Credits, Care International in Kenya, and Government departments were brought on board.

David Dindi

Work experience
  • Drove growth of the high-quality portfolio in the business unit.
  • Sales & marketing of the Sector products
  • Recruited, intake, and training of groups
  • Set group structures, records, and trained group officials.
  • Impactfully presented during weekly or monthly group meetings,
  • Appraised loans, recommended and guaranteed by the group’s members
  • Participated in the approval of group loans
  • Initiated group loans in IGLS
  • Posted savings, loans, registration, and passbook payments in IGLS
  • Participated in data clean-up of exited, dormant/idle customers from IGLS
  • Participated in the formulation of the Sector strategy and ensured its full implementation.
  • Ensure implementation of Group Lending policies and procedures
  • Participated in the development of Sector Products and reviews based on market needs,
  • Actualized Sector Partnerships objectives and aligned to the Sector objectives,
  • Liaised with various Sector internal and external Stakeholders in the branch environment,
  • Coached, Mentored and hand-held the New Relationship officers,
  • Did any other duties as assigned by the Business Growth & Development Manager or Other line managers.

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