About

Experienced and effective Customer Service & Operations Manager bringing forth valuable Supply Chain and Logistics firsthand industry experience combined with a passion for achieving results and a proven track record of improving overall operations within a company. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures. I am highly motivated, focused and a resourceful professional in Global Freight Forwarding, Customs House Brokerage, Order Fulfillment, Supply Chain Operations, Contract & Project Logistics, Operational Excellence and Key Account Management with 7+ years of expertise delivering client-focused, need-based solutions that build brand value and result in sustainable business growth. I remain conscientious and efficient in meeting commitments, observing deadlines and achieving results. My key areas of expertise include client relationship management, business performance monitoring through championing operational excellence, staff training for continuous improvement, global sourcing & routing operations with in-country logistics coordination, cost control and vendor relationship management. While my core competencies and passion lies in the fields of Supply Chain Management, Logistics and Accounting, I am also interested in other relevant areas of corporate practice such as brand building, customer development and project management.

Skills

  • Management
  • Microsoft Office
  • Customer service
  • Accounting
  • Finance
  • Project Management
  • English and Kiswahili
    10

Recommendations

Experience

Sylvia Mwikali

11/24/2025
Provided a score of  
9
  for Daniel Omwitsa