About

Experienced and effective Customer Service & Operations Manager bringing forth valuable Supply Chain and Logistics firsthand industry experience combined with a passion for achieving results and a proven track record of improving overall operations within a company. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures. I am highly motivated, focused and a resourceful professional in Global Freight Forwarding, Customs House Brokerage, Order Fulfillment, Supply Chain Operations, Contract & Project Logistics, Operational Excellence and Key Account Management with 7+ years of expertise delivering client-focused, need-based solutions that build brand value and result in sustainable business growth. I remain conscientious and efficient in meeting commitments, observing deadlines and achieving results. My key areas of expertise include client relationship management, business performance monitoring through championing operational excellence, staff training for continuous improvement, global sourcing & routing operations with in-country logistics coordination, cost control and vendor relationship management. While my core competencies and passion lies in the fields of Supply Chain Management, Logistics and Accounting, I am also interested in other relevant areas of corporate practice such as brand building, customer development and project management.

Skills

  • Management
  • Microsoft Office
  • Customer service
  • Accounting
  • Finance
  • Project Management
  • English and Kiswahili
    10

Recommendations

Sylvia Mwikali

 11/24/2025
Provided a score of  
9
  for Daniel Omwitsa

Experience

Daniel Omwitsa

Work experience
  • I remain responsible for the management and supervision of the day-to-day Freight Forwarding (Global Sourcing & Routing), Customs House Brokerage, Compliance and additional Value Add Service Operations activities in Kenya working with the cross-functional teams in different locations and border points to deliver on our customer promise within the stipulated KPI’s.
  • Detailed tasks assigned include;
  • Co-ordination on the start-up of projects
  • Manage operational relationship with clients
  • Risk & Exposure control and mitigation
  • Liaison between clients, sales force and operational teams
  • Operations quality control
  • Management Reporting
  • Safeguard key deliverables and drive performance to attain them
  • Develop and maintain team competencies, setting goals in terms of quality of
  • service
  • Lead training, development, induction and application of new modules concerning
  • TMS & DMP

Daniel Omwitsa

Work experience
  • November, 2018 - December, 2020
  • Fulltime
  • Working as an International Freight Forwarding Operations Supervisor / Client Operations Manager ( IFFOS - COM), I was primarily responsible for managing overall operations within FMCG, Pharmaceuticals and Aid & Relief vertical to ensure exceptional service delivery for client satisfaction and retention while meeting the business's sales goals.
  • My role was to implement specific clients’ needs, resolve issues and implement changes that strengthen the company’s relationship with our clients. Working directly with clients as well as overseeing a team of client operators, I worked to develop and implement client service strategies that increased sales while providing a positive experience for all clients.
  • Additional responsibilities included;
  • Effective and successful management of staff productivity and quality control
  • Overseeing the implementation of new business and executing creative ways to deliver an exceptional client experience.
  • Developing and overseeing the implementation of client service protocols
  • Managing set KPI’s and driving them to ensure targets are met. Creating monthly and quarterly management reports to determine whether KPIs are being met and noting where there is room for improvement.
  • Deep diving on operational finances for profitability review and auditing for operational compliance & excellence.
  • Ensuring client inquiries are reviewed. Monitoring and managing Customer Complaints & Operational Irregularities as needed to inspire repeat-business from clients.
  • Drive customer centricity and performance within teams
  • Staff development - coaching and supporting team members to help them meet departmental goals through motivating and offering trainings on best practices.
  • Offering advice to clients on services and products.
  • Dealing with client requests and troubleshooting disputes & problems for resolve in a professional manner
  • Interacting with clients to build relationships that last while ensuring their needs are being met.

Daniel Omwitsa

Education
  • CPA

Daniel Omwitsa

Work experience
  • Working under DAMCO East Africa Region Customer Service Operations office, I was tasked with;
  • Owning all Value Add Service Operations activities for the customers under purview.
  • Responsible for executing all the activities handled associated with Value Added
  • Services including Inland Trucking to Eastern Africa and beyond, Customs House Brokerage (CHB), Warehousing and Cargo-Insurance.
  • Key Activities included:
  • Planning & procurement of VAS as per customer requirements
  • Execution of all file management activities
  • System updates
  • Documentation
  • VAS procurement as applicable
  • Implement tailor made strategies for warehousing, transportation (Primary/Secondary)
  • Receive specific product requirements, safety norms, vehicle type preferred, storage locations
  • Support and provide inputs to arrive at the right solution for warehousing and distribution in conjunction with business while meeting service level and cost goals

Daniel Omwitsa

Education
  • October, 2012 - December, 2016
  • Fulltime
  • BSc. in Business Management (Supply Chain, Shipping and Logistics Major)

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Sylvia Mwikali

 11/24/2025
Provided a score of  
9
  for Daniel Omwitsa