About

Results-driven IT Support Specialist with 4 years of experience in troubleshooting, maintaining, and optimizing IT systems. Adept at providing technical assistance, resolving hardware and software issues, and ensuring seamless system operations. Strong communication skills with a customer-oriented approach.

Skills

  • Hardware troubleshooting
    10
  • Computer hardware and software Support.
    10
  • Experience in data analysis with SPSS & Excel
    8
  • Competent research skills. Data collection
    8
  • English
    10
  • kakwa
    10
  • Juba Arabic
    7

Recommendations

SYLFU Uganda

1/5/2026
Provided a score of  
6
  for CONS LEMI
Provided a score of  
2
  for CONS LEMI
2 recommendations in total
See all recommendations

Experience

CONS LEMI

Work experience
  • IT Support Officer at   Oxfam
  • Provide technical support to employees, diagnosing and resolving hardware, software, and network issues.
  • Install, configure, and maintain operating systems, applications, and security software.
  • Support remote users via remote desktop tools and troubleshoot connectivity issues.
  • Maintain IT asset inventory and ensure proper documentation of technical issues and resolutions.
  • Train employees on IT security best practices and software usage.

CONS LEMI

Work experience
  • Resolved technical support tickets related to software and hardware issues within SLA timelines.
  • Assisted with network troubleshooting, Wi-Fi configurations, and VPN setups.
  • Provided end-user training on productivity tools and cybersecurity awareness.
  • Supported system upgrades and software patch management.

CONS LEMI

Work experience
  • Deliver lessons on ICT topics such as programming, networking, cybersecurity, databases, and software applications.
  • Use engaging teaching methods like practical projects, coding exercises, and interactive lessons.
  • Develop lesson plans aligned with the national curriculum and educational standards.
  • Integrate emerging technologies into the curriculum, such as artificial intelligence, cloud Teach students about digital citizenship, internet safety, and responsible technology use.

CONS LEMI

Education
  • February, 2019 - September, 2021
  • Fulltime
  • System Administrator

Related persons

SYLFU Uganda

1/5/2026
Provided a score of  
6
  for CONS LEMI
Provided a score of  
2
  for CONS LEMI
2 recommendations in total
See all recommendations