About

A dedicated and versatile professional with extensive experience in administration, student recruitment, customer service, marketing, and operational management across various sectors. Known for exceptional interpersonal and communication skills, coupled with a strong commitment to integrity, professionalism, and organizational excellence. Adept at managing multiple responsibilities, fostering team collaboration, and implementing innovative solutions to enhance organizational efficiency. Eager to leverage my skills in a dynamic environment to contribute to organizational success and further develop my career through continuous learning and proactive engagement.

Skills

  • basic first aid skills
    10
  • Computer Literacy
    10
  • Accountant (CPA) skills
    10
  • Accounting and Finance
    10
  • Financial literacy
    10
  • Customer Service and Support
    10
  • Digital Advertising and social media management
    10
  • Administration
    10
  • Management
    10
  • Human Resource management
    10
  • Team leadership/Facilitation/Conflict resolution
    10
  • Operations Management
    10
  •  Strong planning and project management skills
    10
  • Critical thinking and problem solving
    10
  • sales and marketing
    10
  • Logistics and supply chain management
    10
  • Social Media Marketing
    10
  • Digital Marketing
    10
  • petty cash management
    10
  • front office reception
    10
  • Office Administration
    10
  • Office management and HR management
    10
  • Customer Relationship Management (CRM)
    10
  • English and Kiswahili And Luo
    10

Recommendations

BILL FELIX

8/29/2023
8

"Industrious and committed to his work."

Experience

Cavin Onyango

Work experience
  • Overseeing daily financial operations, ensuring accurate recording of income and expenditure, and maintaining compliance with statutory obligations (PAYE, SHA, NSSF).
  • Managing payroll processing and supporting budget monitoring to enhance financial accountability and cost control.
  • Strengthening internal controls by reviewing financial and administrative systems and implementing process improvements.
  • Coordinating core HR functions, including recruitment documentation, onboarding, employee record management, leave administration, and regulatory compliance.
  • Supporting performance appraisal processes and promoting staff welfare and institutional discipline frameworks.
  • Leading admissions coordination, processing student applications, verifying documentation, and maintaining updated enrollment records.
  • Supporting institutional marketing initiatives, including student recruitment campaigns, stakeholder engagement, and digital outreach to increase visibility and enrollment.
  • Assisting in planning and coordinating examination processes, including exam scheduling, record management, and ensuring compliance with institutional and regulatory standards.
  • Supervising procurement, asset management, and inventory control to ensure operational efficiency.
  • Facilitating communication between management, academic staff, students, and external stakeholders to ensure smooth day-to-day operations.
  • Supporting strategic planning and operational improvement initiatives aimed at strengthening institutional growth and sustainability.

Cavin Onyango

Work experience
  • February, 2025 - January, 2026
  • Fulltime
  • Overseeing and managing the entire admissions process, from initial inquiries to application evaluation and final decision-making, ensuring accuracy, timeliness, and compliance with institutional standards.
  • Led outreach and recruitment initiatives, including campus tours, informational sessions, career fairs, and community engagement activities to attract prospective students.
  • Provided personalized counseling to prospective students and their families regarding admissions requirements, application procedures, financial aid options, and program offerings to foster positive relationships and enhance applicant experience.
  • Maintaining and updateing comprehensive records of applications, decisions, and student interactions within the admissions management system, ensuring data integrity and confidentiality in accordance with data protection regulations.
  • Collaborating closely with academic departments and faculty to assess applicant eligibility based on program-specific criteria, ensuring the admission of qualified students.
  • Developing, implementing, and evaluating marketing strategies utilizing social media, digital platforms, newsletters, and community outreach to promote the college’s programs and institutional values.
  • Analyzing admissions data and trends to generate reports for senior management, supporting strategic planning, resource allocation, and policy development.
  • Organizing and coordinating recruitment events, open days, workshops, and orientation programs to increase college visibility and engagement with prospective students.
  • Contributing to the development, review, and refinement of admissions policies, procedures, and compliance standards to align with accreditation requirements and institutional goals.
  • Overseeing the examination administration process, ensuring adherence to examination policies, timely scheduling, and secure management of examination materials.
  • Supervising and coordinating the registration, scheduling, and invigilation of examinations, ensuring integrity, confidentiality, and adherence to academic policies.
  • Addressing and resolving inquiries, complaints, and issues from students, staff, and stakeholders promptly and professionally, maintaining high standards of customer service.
  • Supporting the onboarding process of new students, including registration, orientation, and initial engagement to facilitate smooth integration into college life.
  • Performing administrative duties related to student records, transcripts, certifications, and graduation processes, ensuring accuracy and compliance.
  • Contributing to policy development and continuous improvement initiatives related to admissions, examinations, and student records management.

Cavin Onyango

Work experience
  • September, 2024 - January, 2025
  • Fulltime
  • Managed and oversaw all financial operations for both Thika and Nairobi branches, ensuring accuracy and compliance with college policies and financial regulations.
  • Administered payroll processes, including salary calculations, deductions, statutory contributions, and timely disbursement to staff and faculty.
  • Maintained and updated financial records, prepared financial reports, and supported budget planning and monitoring activities.
  • Handled human resource functions such as recruitment, onboarding, employee records management, and staff welfare.
  • Ensured compliance with employment laws, college policies, and procedures related to HR management.
  • Coordinated staff performance appraisals, leave management, and disciplinary procedures.
  • Facilitated effective communication between management, staff, and external stakeholders.
  • Managed administrative duties including procurement, asset management, and record keeping for both branches.
  • Ensured smooth day-to-day operations of the college by providing administrative support and problem- solving.
  • Implemented internal controls to prevent fraud and financial irregularities.
  • Assisted in strategic planning and policy formulation to improve operational efficiency.
  • Conducted staff training and development initiatives to enhance team productivity.
  • Ensured adherence to health and safety regulations within the college environment.

Cavin Onyango

Work experience
  • Managed all admission processes, including student enrollment, application review, and issuance of admission letters.
  • Spearheaded marketing initiatives to promote college programs, attract prospective students, and increase enrollment numbers.
  • Developed and implemented marketing strategies across various platforms, including social media, print media, and community outreach programs.
  • Served as the primary point of contact for prospective and current students, providing exceptional customer service and guidance throughout their enrollment journey.
  • Coordinated and conducted campus tours and informational sessions to attract prospective students.
  • Handled inquiries via phone, email, and in person, ensuring prompt and professional responses.
  • Maintained accurate and up-to-date student records in accordance with data protection regulations.
  • Collaborated with academic and administrative departments to ensure smooth admission procedures.
  • Organized open days, fairs, and promotional events to enhance the college’s visibility and reputation.
  • Provided support in the development of marketing materials such as brochures, flyers, and online content.
  • Monitored and analyzed marketing campaign effectiveness to optimize outreach strategies.
  • Managed feedback and complaints from students and parents, resolving issues promptly to ensure high satisfaction levels.
  • Supported other administrative functions related to student admissions and marketing activities.
  • Ensured compliance with college policies and regulatory requirements throughout all admission and marketing processes.

Cavin Onyango

Work experience
  • Provided comprehensive support to the college operations, including maintaining cleanliness, preparing staff tea, manning the biometric attendance device, and handling office errands as required.
  • Managed student registration processes, including inputting new student data into the system, posting fee payments, and maintaining accurate records of fee payments, admitted students, and daily M-Pesa transactions.
  • Ensured timely and accurate updates of financial and student records, supporting effective administrative and financial reporting.
  • Delivered frontline customer service by receiving and making phone calls, addressing inquiries, and preparing daily call reports to facilitate efficient communication.
  • Actively promoted the college through online platforms such as email, Facebook, and WhatsApp by responding to inquiries and engaging with prospective and current students, as well as walk-in clients.
  • Coordinated office activities to ensure operational efficiency and adherence to college policies and standards.
  • Managed attendance records by registering students and staff on biometric devices, ensuring accurate tracking of attendance.
  • Handled student-related administrative processes, including managing course deferrals, resumptions, extensions, upgrades, and rectifications within the Student Information Management System (CIMS).
  • Monitored and maintained office supplies inventory, placing orders when necessary to ensure smooth daily operations.
  • Conducted pre-admission activities for prospective students and followed up post-admission to ensure student engagement and retention.
  • Offered general customer service at the reception desk, creating a welcoming and professional environment for students, staff, and visitors.
  • Supported various administrative functions as assigned by the College Director, General Manager, Senior Principal, College Registrar, Branch Manager, or other senior management staff, ensuring compliance with institutional policies.
  • Assisted in organizing and coordinating college events, orientation sessions, and promotional activities.
  • Maintained confidentiality of student and staff records, ensuring data security and compliance with applicable regulations.
  • Performed additional duties as delegated to support the overall efficiency and reputation of the college

Cavin Onyango

Work experience
  • Supervising daily cleaning operations at the station, ensuring adherence to quality standards and safety protocols.
  • Leading and coordinating a team of cleaning staff to deliver consistent and high-quality cleaning services.
  • Monitoring and evaluating staff performance, providing guidance and training to promote efficiency and professionalism.
  • Maintaining high standards of hygiene and cleanliness across all assigned areas, ensuring compliance with health and safety regulations.
  • Preparing and submitting daily work reports, documenting completed tasks, challenges, and areas requiring attention.
  • Contributing to the development and enforcement of organizational standards to maintain service excellence.
  • Managing inventory of cleaning supplies and equipment, ensuring timely procurement and proper maintenance.
  • Scheduling and coordinating staff shifts to optimize coverage and operational efficiency.
  • Addressing and resolving client or customer complaints promptly to ensure satisfaction.
  • Conducting regular inspections to ensure work quality and compliance with company policies.
  • Supporting onboarding and training of new staff members.
  • Ensuring adherence to environmental sustainability practices during cleaning operations.
  • Performing any other related tasks as directed by the Operations Manager to support overall station performance.

Cavin Onyango

Work experience
  • Promoted and marketed loan products against logbooks to prospective clients through direct engagement
  • and field activities.
  • Conducted field activations and sales visits in collaboration with the Team Leader to expand customer base and meet sales targets.
  • Managed client data by barcode tagging clients and their respective loans on the Market Force system for efficient tracking and management.
  • Organized and executed promotional campaigns and outreach activities to increase product awareness and customer acquisition.
  • Provided comprehensive training to new staff members on the company's products, sales techniques, and customer service standards.
  • Supported the onboarding and mentorship of new sales team members to ensure quick adaptation and performance.
  • Maintained effective communication with clients via emails, calls, and face-to-face interactions to address inquiries and foster relationships.
  • Monitored and reported on sales activities, market trends, and customer feedback to inform strategic planning.
  • Collaborated with team members to develop and implement sales strategies and targets.
  • Ensured compliance with company policies, credit policies, and regulatory requirements during all sales activities.
  • Supported the collection of loan repayments and managed client accounts to ensure timely payments.
  • Conducted regular performance evaluations and provided feedback to improve sales effectiveness.
  • Participated in team meetings and training sessions to enhance product knowledge and sales skills.
  • Contributed to achieving branch sales targets and overall business growth.

Cavin Onyango

Work experience
  • Monitored and controlled access to the premises, ensuring that only authorized personnel and visitors gained entry in accordance with security protocols.
  • Conducted thorough documentation of security breaches, incidents, and other relevant activities, preparing reports for management review and record-keeping.
  • Managed visitor entry by greeting and directing visitors, verifying identification, and logging their entry and exit to maintain accurate visitor records.
  • Provided excellent customer service by assisting visitors, employees, and clients, answering inquiries, and maintaining a professional and courteous demeanor at all times.
  • Implemented security measures to prevent vandalism, theft, and other security threats, proactively identifying and reporting suspicious behavior or activities.
  • Conducted regular patrols of the premises to ensure safety, security, and the integrity of property and assets.
  • Responded promptly and effectively to emergencies, including alarms, accidents, or suspicious activities, coordinating with relevant authorities when necessary.
  • Maintained security equipment, such as CCTV systems, alarms, and communication devices, ensuring proper functioning.
  • Enforced company policies and procedures, ensuring compliance with safety standards and security protocols.
  • Participated in on-the-job training sessions related to emergency response, conflict resolution, and security procedures to enhance professional skills.
  • Collaborated with team members and management to improve security procedures and emergency preparedness plans.

Cavin Onyango

Work experience
  • December, 2015 - December, 2016
  • Fulltime
  • 1.Gas / Pump Attendant
  • Sold Gas cylinders and related products to customers, providing detailed product information.
  • Dispensed fuel into vehicles accurately and efficiently, ensuring proper safety procedures.
  • Welcomed customers, answered inquiries, and provided comprehensive information on products and services.
  • Processed payments via cash, card, or mobile money platforms, issuing receipts and maintaining transaction accuracy.
  • Assisted in organizing and restocking inventory, including lubricants, fuel, and gas cylinders, to ensure availability.
  • Promoted promotions and upsold additional products and services to enhance sales and customer satisfaction.
  • 2.Receptionist
  • Provided frontline customer service by greeting clients, answering phone calls, and responding to inquiries.
  • Managed administrative tasks such as maintaining files, preparing reports, and supporting daily office operations.
  • Handled customer complaints, inquiries, and requests professionally to ensure customer satisfaction.
  • Monitored inventory levels of office supplies and store items, coordinating restocking as needed.
  • Facilitated effective communication between staff and customers via emails and direct interactions.
  • 3.Assistant Operations Manager
  • Oversaw daily station operations to ensure seamless fuel dispensing, store management, and customer service.
  • Managed and supervised staff, providing training and ensuring adherence to safety, operational, and environmental policies.
  • Monitored inventory levels of fuel, lubricants, and store items, coordinating timely replenishments to avoid stock outs.
  • Ensured compliance with safety standards, environmental regulations, and operational procedures.
  • Handled customer relations by addressing inquiries, resolving complaints, and fostering a positive customer experience.
  • Tracked sales and financial transactions, analyzing trends to identify opportunities for operational improvements and revenue growth.
  • Supported the implementation of marketing initiatives and promotional campaigns to increase sales.
  • Managed cash flow, reconciled accounts, and maintained accurate financial records.
  • Coordinated with suppliers and vendors to ensure timely procurement of stock and services.

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BILL FELIX

8/29/2023
8

"Industrious and committed to his work."